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Adobe Illustrator v24.1.3 crashes while saving after custom pattern

Community Beginner ,
Jun 08, 2020

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My Adobe Illustrator app (v 24.1.3) crushes every single time after

I edit my custom patterns and try to save the file.

The patterns are not very complexily designed, and I just changed its colours or scales.

Anyone has the same problem???

 

 

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Adobe Illustrator v24.1.3 crashes while saving after custom pattern

Community Beginner ,
Jun 08, 2020

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My Adobe Illustrator app (v 24.1.3) crushes every single time after

I edit my custom patterns and try to save the file.

The patterns are not very complexily designed, and I just changed its colours or scales.

Anyone has the same problem???

 

 

{Renamed by MOD}

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Jun 08, 2020 0
Adobe Employee ,
Jun 09, 2020

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Hi there,

 

Sorry to hear about your experience. We'll be happy to help. Would you mind sharing version of the OS? Does it happen with a specific file or action? Have you tried using similar pattern to any other document and save?
This information will help us understand the issue and assist you accordingly. Looking forward to your response.

 

Regards,

Ashutosh

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Jun 09, 2020 1
Community Beginner ,
Jun 09, 2020

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Hi hi,

Thanks for replying! My OS is macOS v10.15.5 (Catalina)

And I just did some more tests.

It did happen with the specific patterns that I designed.

I created a new file and a new designed pattern and the app works & saves normally.

After I pasted in the patterns with issue, the app started to crush while saving.

The weildest thing here for me is that the patterns are not that complexily designed.

So I can't see why the file crushed.

But I would love to know the reson, I share the file on my dropbox.

Please check it via the link below if you have time. Much appreciate it!

https://www.dropbox.com/s/qz4y2k6u1re5887/0609_ai_patterns_test.ai?dl=0

 

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Jun 09, 2020 0
Adobe Community Professional ,
Jun 09, 2020

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I tried your file and did not get issues with it.

Also I can not see what makes the file to fail.

 

Did you create that pattern? Or did you get it from someone else?

 

I have saved the file here: https://www.dropbox.com/s/4bru9bs8a42w9fy/0609_ai_patterns_test-mg.ai?dl=0

Can you try if that works for you now?

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Jun 09, 2020 1
Community Beginner ,
Jun 09, 2020

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Thanks for trying.

Yes. I created the patterns myself.

They are simple designs but made my app crushing.

I'll probably re-install the software.

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Jun 09, 2020 0
Adobe Community Professional ,
Jun 09, 2020

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If it works with other files, then the issue is probably with your file, not with the app.

 

Does the file work that I uploaded?

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Jun 09, 2020 0
Community Beginner ,
Jun 09, 2020

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NO. It still crushes with your file.

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Jun 09, 2020 0
Adobe Community Professional ,
Jun 09, 2020

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Jun 09, 2020 1