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Adobe Illustrator v25.0 Lags and Crashes — Unable to Use Anymore

New Here ,
Oct 23, 2020

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I just moved from the previous v24.? to v25.0 this morning. I can't even open Illustrator anymore. It just lags, doesn't respond, then crashes altogether. I've uninstalled and reinstalled, restarted my Mac, removed old drivers, etc. Nada.

 

MacOS Mojave, Version 10.14.6; 2.3 Ghz Intel Core i9; 16GB 2400 MHz DDR4; Radeon Pro 560X 4GB; Intel UHD Graphics 630 1536MB.

 

Never had an issue like this before and it's incredible frustrating. I'm on a tight deadline and this isn't helping. At a loss as to how I continue.

Hi @zachstroeher & @jfi0rin0 

 

Sorry to hear about your experiences with the performance of the app. Please check out this community discussion(https://community.adobe.com/t5/illustrator/slow-performance-of-illustrator-2021-v25-0-on-macos/td-p/11529565?page=1) and follow the instructions given. Let us know how it goes.

 

Regards,

Ashutosh

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Adobe Illustrator v25.0 Lags and Crashes — Unable to Use Anymore

New Here ,
Oct 23, 2020

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I just moved from the previous v24.? to v25.0 this morning. I can't even open Illustrator anymore. It just lags, doesn't respond, then crashes altogether. I've uninstalled and reinstalled, restarted my Mac, removed old drivers, etc. Nada.

 

MacOS Mojave, Version 10.14.6; 2.3 Ghz Intel Core i9; 16GB 2400 MHz DDR4; Radeon Pro 560X 4GB; Intel UHD Graphics 630 1536MB.

 

Never had an issue like this before and it's incredible frustrating. I'm on a tight deadline and this isn't helping. At a loss as to how I continue.

Hi @zachstroeher & @jfi0rin0 

 

Sorry to hear about your experiences with the performance of the app. Please check out this community discussion(https://community.adobe.com/t5/illustrator/slow-performance-of-illustrator-2021-v25-0-on-macos/td-p/11529565?page=1) and follow the instructions given. Let us know how it goes.

 

Regards,

Ashutosh

TOPICS
Bug, Performance

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Oct 23, 2020 1
Explorer ,
Oct 23, 2020

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I'm having issues with latency, myself in Illustrator v25.0 
There is literally a 2 second delay to everything I do, whether I am moving/scaling an object, panning the screen, etc. It all adds up and has become a huge time suck.
I am running a Mac Pro 2019 OS Catalina 10.15.7
3.3 GHz 12-core processor, 32 GB memory, 8 GB GPU.
There is no reason Illustrator should be running this slow.

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Oct 23, 2020 0
Adobe Employee ,
Oct 23, 2020

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Hi @zachstroeher & @jfi0rin0 

 

Sorry to hear about your experiences with the performance of the app. Please check out this community discussion(https://community.adobe.com/t5/illustrator/slow-performance-of-illustrator-2021-v25-0-on-macos/td-p/...) and follow the instructions given. Let us know how it goes.

 

Regards,

Ashutosh

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