Adobe Illustrator will not start up - I cannot use it at all. Error: 1394689636

New Here ,
Nov 19, 2020 Nov 19, 2020

Copy link to clipboard

Copied

My Adobe Illustrator has stopped working completely...

I can't use it at all.

I upated to 2021, and also downloaded the plugins I ususally use... 

I get the screenshot attached here, when starting, and it won't let me get beyond the error message.

I am running windows 10 pro.

I also use cutmaster plugin for a cutting software at my factory.

Also, is there someone at Adobe I could reach out to about this?  I've never had something like this happen before.

TOPICS
Bug

Views

63

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Nov 19, 2020 Nov 19, 2020

Copy link to clipboard

Copied

Are all the plugins ready for Illustrator 2021?

Does it work without those plugins?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 03, 2021 Jan 03, 2021

Copy link to clipboard

Copied

LATEST

Hi there,

 

Sorry to hear about your experience. I hope your issue is resolved now.

I agree with Monika here. This error is probably generated by a third party plugin. Please remove the plugin & see if it helps.

Additionally, you may follow the suggestions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...).

Hope it helps.

 

Regards,

Ashutosh

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines