Adobe illustrator won't create/open a new file

New Here ,
Nov 16, 2020 Nov 16, 2020

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So I just downloaded the most recent version of adobe illustrator (25.0), when I went to create a new file, there were no templates and clicking the ones at the bottom won't do a thing. I tried opening a file, still won't work. I've tried uninstalling and reinstalling as well.125209672_1018167738709146_2142815151050798569_n.png

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Adobe Employee , Jan 03, 2021 Jan 03, 2021
Hi there, Sorry to hear about this. Please update your app to the latest version & let us know if it helps. You may also try creating a new user account on your machine & see how Illustrator performs there. Hope it helps. Regards, Ashutosh

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Adobe Community Professional ,
Nov 16, 2020 Nov 16, 2020

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Hi, we're sorry you're having trouble with Adobe Illustrator. Have you tried uninstalling the software using the Creative Cloud Cleaner tool? This way you will also delete any corrupt files. Once the uninstall is complete, re-install Adobe Illustrator and see if the problem occurs again.

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New Here ,
Nov 16, 2020 Nov 16, 2020

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It didn't work unfortunately, I still can't see any templates and can't open any file.

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Adobe Employee ,
Jan 03, 2021 Jan 03, 2021

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Hi there,

 

Sorry to hear about this. Please update your app to the latest version & let us know if it helps.

You may also try creating a new user account on your machine & see how Illustrator performs there. Hope it helps.

 

Regards,

Ashutosh

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