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Hello every time I try to open AI splash screen load then I would like to open or create a new file it crashes I remove and reinstall and the same problem I'm using MacBook Pro (16-inch, 2019) Processor
2.3 GHz 8-Core Intel Core i9
Hi. Have you tried resetting the preferences? https://helpx.adobe.com/illustrator/using/setting-preferences.html#setting_illustrator_preferences
Sorry to hear about your experience. In addition to response shared by Marliton, I'd request you to try suggestions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...).
Let us know if it helps.