Adobe illustrator wont creat any new file

New Here ,
Jan 29, 2021 Jan 29, 2021

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Hello every time I try to open AI splash screen load then I would like to open or create a new file it crashes I remove and reinstall and the same problem I'm using MacBook Pro (16-inch, 2019) Processor 

2.3 GHz 8-Core Intel Core i9

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Bug, Import and export

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Adobe Community Professional ,
Jan 29, 2021 Jan 29, 2021

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Hi. Have you tried resetting the preferences? https://helpx.adobe.com/illustrator/using/setting-preferences.html#setting_illustrator_preferences

 

Marlon Ceballos.

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Adobe Employee ,
Jan 29, 2021 Jan 29, 2021

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Hi there,

 

Sorry to hear about your experience. In addition to response shared by Marliton, I'd request you to try suggestions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...).

Let us know if it helps.

 

Regards,

Ashutosh

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