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Adobe Illustrtaor not launching on macOS Catalina

New Here ,
Sep 23, 2020

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Illustrator hasn't been working since I updated my software on Macos Catalina, whenever I open the app I can only see a grey screen and nothing happens from there. The only way i can use illustrator is if I open one of my pre-existent files, though I cannot create a new file from there. 
I already tried reinstalling it and that didn't work either, and I also tried launching it on safe mode. 

 

 

{Renamed by MOD}

Hi there,

 

Sorry to hear about your experience. Would you mind sharing version of the Adobe Illustrator?

I agree with Marlon. You may try resetting preferences first. If it doesn't help, please login to root account (https://support.apple.com/en-in/HT204012). Check how application works there. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors: https://helpx.adobe.com/in/illustrator/kb/preferences-folder-read-only-error.html  

 

Let us know how it goes. Looking forward to your response.

 

Regards,

Ashutosh

 

 

TOPICS
Activation billing and install, Bug, How to, Performance

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Adobe Illustrtaor not launching on macOS Catalina

New Here ,
Sep 23, 2020

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Illustrator hasn't been working since I updated my software on Macos Catalina, whenever I open the app I can only see a grey screen and nothing happens from there. The only way i can use illustrator is if I open one of my pre-existent files, though I cannot create a new file from there. 
I already tried reinstalling it and that didn't work either, and I also tried launching it on safe mode. 

 

 

{Renamed by MOD}

Hi there,

 

Sorry to hear about your experience. Would you mind sharing version of the Adobe Illustrator?

I agree with Marlon. You may try resetting preferences first. If it doesn't help, please login to root account (https://support.apple.com/en-in/HT204012). Check how application works there. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors: https://helpx.adobe.com/in/illustrator/kb/preferences-folder-read-only-error.html  

 

Let us know how it goes. Looking forward to your response.

 

Regards,

Ashutosh

 

 

TOPICS
Activation billing and install, Bug, How to, Performance

Views

37

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Sep 23, 2020 0
Adobe Community Professional ,
Sep 23, 2020

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Sep 23, 2020 0
Adobe Employee ,
Sep 24, 2020

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Hi there,

 

Sorry to hear about your experience. Would you mind sharing version of the Adobe Illustrator?

I agree with Marlon. You may try resetting preferences first. If it doesn't help, please login to root account (https://support.apple.com/en-in/HT204012). Check how application works there. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors: https://helpx.adobe.com/in/illustrator/kb/preferences-folder-read-only-error.html  

 

Let us know how it goes. Looking forward to your response.

 

Regards,

Ashutosh

 

 

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Sep 24, 2020 0