Adobe Ilustrator - Links compatibility Windows and Mac

New Here ,
Jun 20, 2021 Jun 20, 2021

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Hello,
We have a mixed environment with Windows and MacOS collaborators and a centralized storage.
When I save a file in Windows 10 AI with linked files in \\server\work\images and I try to open in MacOSX AI all the links are failing and I need to canvert manualy all the paths to /server/work/images.
In older versions of AI I didn't had this problem. Like other softwares it was inteligent enought to convert automaticly all the slashes.
This is greatly hampering our work.
There is a solution?
Thank you

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Adobe Community Professional ,
Jun 21, 2021 Jun 21, 2021

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Although it may have worked in the past, placing linked files from a networked drive isn't recommended:

  • "Saving files on a network drive or placing linked files in Illustrator from a network drive can slow down Illustrator, or corrupt your files. Additionally, you can receive the error, 'Could not complete the request because the file is locked,' or 'Could not save because of a disk error.'"
    -Illustrator support for networks and removable media

 

Instead, you could try adding your linked assets to a Creative Cloud Library and placing them from there.

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New Here ,
Jun 24, 2021 Jun 24, 2021

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Hello

Thank you for your answer.

Due to the size of our storage and our company's infrastructure this is not an option.
We have been working in this way for several years, internally and with external freelancers, all with active Adobe licenses.
We would like to be able to continue to rely on Adobe, as we have until today.

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Adobe Community Professional ,
Jun 24, 2021 Jun 24, 2021

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What Mac OS are you running? Try both Catalina and Big Sur. Is your server using afp: file sharing protocol or other less compatible smb3: nfs:?

 

Adobe out of best practices has for many years suggested not to use networked drives and removable media, but that is not possible at a large agency. I have worked fulltime everyday for the last 30+ at over a dozen companies and consulted as a contractor at 100s more.  Overwhelmingly in most places  this works fine that links hold on .ai file created on an opposite platform. The problem existed more in the 80s & early 90s and what resolved the issues then was:

  1. Upgrading the server software
  2. When Mac OSX first  came out, was popular to have •bullets in filename, but that made files invisble
  3. Removing and nonalphanumeric characters on folders & filenames  (especially :./) dashes underscores and parens are ok.
  4. Checking the settings on your server software usually windows to be more compatible with mac.
  5. never keeping more than lets say 100 images in a folder, as that can slow down performance

 

Strange that something new has developed, until a new server or ilutrator patch comes out you may wnat to run an older verison of .ai.

If all your images are in one folder, you could move the .ai file into that folder, and illustrator while opening a .ai file looks at neighboring files to relink.


 

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