We have a mixed environment with Windows and MacOS collaborators and a centralized storage.
When I save a file in Windows 10 AI with linked files in \\server\work\images and I try to open in MacOSX AI all the links are failing and I need to canvert manualy all the paths to /server/work/images.
In older versions of AI I didn't had this problem. Like other softwares it was inteligent enought to convert automaticly all the slashes.
This is greatly hampering our work.
There is a solution?
Although it may have worked in the past, placing linked files from a networked drive isn't recommended:
Instead, you could try adding your linked assets to a Creative Cloud Library and placing them from there.
Thank you for your answer.
Due to the size of our storage and our company's infrastructure this is not an option.
We have been working in this way for several years, internally and with external freelancers, all with active Adobe licenses.
We would like to be able to continue to rely on Adobe, as we have until today.
What Mac OS are you running? Try both Catalina and Big Sur. Is your server using afp: file sharing protocol or other less compatible smb3: nfs:?
Adobe out of best practices has for many years suggested not to use networked drives and removable media, but that is not possible at a large agency. I have worked fulltime everyday for the last 30+ at over a dozen companies and consulted as a contractor at 100s more. Overwhelmingly in most places this works fine that links hold on .ai file created on an opposite platform. The problem existed more in the 80s & early 90s and what resolved the issues then was:
Strange that something new has developed, until a new server or ilutrator patch comes out you may wnat to run an older verison of .ai.
If all your images are in one folder, you could move the .ai file into that folder, and illustrator while opening a .ai file looks at neighboring files to relink.