Adobe is driving me nuts!

Community Beginner ,
Dec 07, 2020 Dec 07, 2020

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I can't export a file of 920x540 on a 72 dpi resolution. It says "The operation cannot complete because of an unknown error. [!now]. what is pi*sing me off, is I have a rush project and this thing occurs. I can't use my illustrator properly. its just a small size. but cant even export. Tech help wanted!

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Import and export

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Adobe Community Professional , Dec 08, 2020 Dec 08, 2020
That size should no be a problem. Anything special with the content? Did you try to reset your preferences? https://helpx.adobe.com/illustrator/using/setting-preferences.html

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Adobe Community Professional ,
Dec 07, 2020 Dec 07, 2020

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Which version?

Which system?

Exactly what do you want to export exactly how and exactly where?

Can you export a simple new file of the same size?

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Community Beginner ,
Dec 07, 2020 Dec 07, 2020

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well ive tried that. creating a new file and copying my asset to a new file, but it I get the same error. The problem occur in v25.01 and tried to downgrade to v25 and I still get the error. I wanted to export in a .png I tried it in jpeg, both doesn't work.

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Adobe Community Professional ,
Dec 07, 2020 Dec 07, 2020

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If it is urgent, can you try Photoshop? Open the .ai or copy paste as smart object.

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Community Beginner ,
Dec 07, 2020 Dec 07, 2020

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well, thats what I did. but I will not do it forever. it has to be fix..

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Adobe Community Professional ,
Dec 08, 2020 Dec 08, 2020

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About the size of your file 920 X 540 what? Pixels, Meters?

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Community Beginner ,
Dec 08, 2020 Dec 08, 2020

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pixels.

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Adobe Community Professional ,
Dec 08, 2020 Dec 08, 2020

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That size should no be a problem.

Anything special with the content?

Did you try to reset your preferences?

https://helpx.adobe.com/illustrator/using/setting-preferences.html

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Community Beginner ,
Dec 08, 2020 Dec 08, 2020

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this solve my problem! thanks! 🙂

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Adobe Community Professional ,
Dec 08, 2020 Dec 08, 2020

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Good to hear that worked!

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