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After upgrading to Illustrator 25.0 the application unexpectedly quits when I try to quit the application normally. AI preferences are lost and all changes have to be made again.
MacOS: Catalina
Abode AI
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Did you already reset the Preferences as described in here: https://helpx.adobe.com/illustrator/using/setting-preferences.html
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Yes, I have tried the prefs reset multiple times.
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Hi there,
Sorry to hear about your experience. Please update your app to the latest version(v25.1). Let us know if it helps.
Additionally, you may follow this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) to resolve such issues.
Hope it helps.
Regards,
Ashutosh
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Updating to 25.1 did not solve the problem. Still crashes when quitting. You should find crash reports under user "dmechling..."
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I´ve had the same issue since the update of Illustrator - I´m usign Illustrator 26.01 - Windows 10.
Everything works normally until I try to quit to program. It crashes forever, so I have to force it to quit - I waited for almost 40 minutes, waiting the software, but not happend. I install and unistall the program several times. I installed previous versions available (26.0, 25.4.1), but the problem still persists.
Illustrator is working normally, I can create my files and salve them without problems. The issue is when I need to quit it.
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did you run the cleaner tool after you uninstalled?
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
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Someone else told me that the tips in one of these 4 links helped them solve this:
https://community.adobe.com/t5/illustrator-discussions/illustrator-crashing-after-installing-the-lat...
https://community.adobe.com/t5/illustrator-discussions/illustrator-2020-freezes-crashes-on-windows-1...
https://community.adobe.com/t5/illustrator-discussions/illustrator-2022-keeps-crashing-on-windows-10...
https://community.adobe.com/t5/illustrator-discussions/illustrator-2022-26-0-1-crashes-on-exit-every...
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Hi @sg_aguila,
We are sorry about the crashing/ freezing/Non-responding. We are aware of this issue, and we are currently working on a fix. In the meantime, you may try the 4th link shared by @Monika Gause, and it will help you resolve the solution until the fix gets released. Please stay tuned for the updates.
Regards,
Anshul Saini
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@Anshul_Saini @Monika Gause @Met1 Thank you so much for your support.
@Anshul_Saini I followed the instructions of youtube video - 4th link shared by @Monika Gause and it worked! Now My Illustrator shutdown normally. Thank you so much!
This is the youtube video:
https://youtu.be/kenAIsJEyJU
Thank you all for the support