After Illustrator 25.0 upgrade crashes on every quit.

New Here ,
Jan 20, 2021 Jan 20, 2021

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After upgrading to Illustrator 25.0 the application unexpectedly quits when I try to quit the application normally. AI preferences are lost and all changes have to be made again.

 

MacOS: Catalina

Abode AI 

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Bug, Draw and design, Performance

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Adobe Community Professional ,
Jan 20, 2021 Jan 20, 2021

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Did you already reset the Preferences as described in here: https://helpx.adobe.com/illustrator/using/setting-preferences.html

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New Here ,
Feb 01, 2021 Feb 01, 2021

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Yes, I have tried the prefs reset multiple times.

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Adobe Employee ,
Jan 24, 2021 Jan 24, 2021

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Hi there,

 

Sorry to hear about your experience. Please update your app to the latest version(v25.1). Let us know if it helps.

Additionally, you may follow this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) to resolve such issues.

Hope it helps.

 

Regards,

Ashutosh

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New Here ,
Feb 01, 2021 Feb 01, 2021

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Updating to 25.1 did not solve the problem. Still crashes when quitting. You should find crash reports under user "dmechling..."

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