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after last update: Saving of ai file takes hours or fails. How to solve this issue?

New Here ,
Sep 10, 2020

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Hello,

i am working with a large ai-File (Adobe illustrator Creative Cloud). The file is very large (>2GB). Nevertheless i did not have any problems with saving or working on that file - until the update i did last night.

I am working on a rather new AMD Ryzen 5  Lenovo Laptop, OS ist Windows 10.

The saving stops at 25% of saving.

 

I will try to delete some layers that i do not need.

a) Are there any other possibilities to speed up the savings process?

b) is it possible returning to the previous version of ai? How would i do this?

c) Do other members of the community have the same issues?

thanks for your help - i am rather desparate as i would need to finisch my work soon and this issue delays my work very much.

 

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Bug, Performance, Sync and storage

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after last update: Saving of ai file takes hours or fails. How to solve this issue?

New Here ,
Sep 10, 2020

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Hello,

i am working with a large ai-File (Adobe illustrator Creative Cloud). The file is very large (>2GB). Nevertheless i did not have any problems with saving or working on that file - until the update i did last night.

I am working on a rather new AMD Ryzen 5  Lenovo Laptop, OS ist Windows 10.

The saving stops at 25% of saving.

 

I will try to delete some layers that i do not need.

a) Are there any other possibilities to speed up the savings process?

b) is it possible returning to the previous version of ai? How would i do this?

c) Do other members of the community have the same issues?

thanks for your help - i am rather desparate as i would need to finisch my work soon and this issue delays my work very much.

 

TOPICS
Bug, Performance, Sync and storage

Views

19

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Sep 10, 2020 0
marliton LATEST
Adobe Community Professional ,
Sep 10, 2020

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Hi. Try resetting the preferences: https://helpx.adobe.com/download-install/using/install-previous-version.html

While you find a solution, maybe you can install the previous version (assuming the problem is the new version) to work with that file: https://helpx.adobe.com/illustrator/using/setting-preferences.html#setting_illustrator_preferences

 

Marlon Ceballos.

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