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AI 2021 create custom new document

Community Beginner ,
Oct 30, 2020 Oct 30, 2020

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in AI 2021 - where has it gone to create your own custom size document? I dont need those many suggested templates - help needed - my email (email removed by admin)2020 10 30 AI 2021 custom artboard Screenshot 2020-10-30 160552.jpg

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correct answers 1 Correct answer

Community Expert , Dec 22, 2020 Dec 22, 2020

This seems to be an installation bug that arises for some people:

 

https://community.adobe.com/t5/illustrator/illustrator-2021-quot-create-new-quot-broken-no-blank-document-presets/td-p/11535300

 

Could you go to Edit > Preferences > General and tick 'Legacy File New Interface'? If you see document profiles in the old-style window, at least they're not missing.

 

Otherwise, solutions all seem to follow the deleting preferences/reinstalling/cleaner tool format.

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Community Expert ,
Oct 30, 2020 Oct 30, 2020

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Enter the width and height you need in the width and height fields on the right.

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Community Beginner ,
Oct 30, 2020 Oct 30, 2020

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Hi Doug - thanks - but I dont have that anymore in AI 2021

when I click on CREATE NEW - I dont get any place where I can add in the sizes ???2020 10 30 create new...Screenshot 2020-10-30 173656.jpg

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Community Expert ,
Oct 30, 2020 Oct 30, 2020

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Presumably your recent documents are just templates. Click on one of the preset tabs (Print, Web etc.), select a Document Preset and change the size.

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Community Expert ,
Oct 30, 2020 Oct 30, 2020

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Exactly what Doug says, the panel on the right has all the settings you need to create a new artboard..? Just fill it out then hit create.

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Community Beginner ,
Oct 30, 2020 Oct 30, 2020

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Thanks also - I replied to Doug...I dont have that option in AI 2021 when I go CREATE NEW...2020 10 30 create new...Screenshot 2020-10-30 173656.jpg

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Community Beginner ,
Nov 07, 2020 Nov 07, 2020

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thanks to all helping me with my issue.

regards Gerhard

 

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New Here ,
Dec 21, 2020 Dec 21, 2020

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Hello, I am also having this issue. There is no way to enter dimentions or document info that I need. How did you solve the problem?

Screen Shot 2020-12-21 at 4.13.18 PM.png

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Community Expert ,
Dec 22, 2020 Dec 22, 2020

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This seems to be an installation bug that arises for some people:

 

https://community.adobe.com/t5/illustrator/illustrator-2021-quot-create-new-quot-broken-no-blank-doc...

 

Could you go to Edit > Preferences > General and tick 'Legacy File New Interface'? If you see document profiles in the old-style window, at least they're not missing.

 

Otherwise, solutions all seem to follow the deleting preferences/reinstalling/cleaner tool format.

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Community Beginner ,
Dec 22, 2020 Dec 22, 2020

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Hi Doug

thanks for still thinking about this. Somehow it is working now - I did not do anything

I did not need for some time - but after receiving your message I checked - its working

thanks for the support - regards Gerhard - MERRY CHRISTMAS

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Participant ,
Jan 22, 2021 Jan 22, 2021

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Hey just want to say that I'm also having this issue. It's ONLY templates in there, no custom sizing options. I am forced to either download the template or "Close" which then closes the entire New Document modal without opening or creating anything. I just re-downloaded the newest Illustrator today so it's definitely a current problem.

 

I will try the "Legacy File New Interface" fix for now. Thanks!

Screen Shot 2021-01-22 at 10.47.33 AM.png

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New Here ,
Jul 12, 2021 Jul 12, 2021

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Just here to say I'm having the issue as well and Creative Cloud says my software is up-to-date. 😐  I'm using the legacy interface workaround for now.

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