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AI 24.3 crashes with ID 108 Error

New Here ,
Sep 14, 2020

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AI crashes with the following message: Can't finish previewing. There isn't enough memory. ID: -108.

I am using  CC 5.21.4.441 on Win 10

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Bug, How to, Performance, Tools

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AI 24.3 crashes with ID 108 Error

New Here ,
Sep 14, 2020

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AI crashes with the following message: Can't finish previewing. There isn't enough memory. ID: -108.

I am using  CC 5.21.4.441 on Win 10

TOPICS
Bug, How to, Performance, Tools

Views

49

Likes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 14, 2020 0
Adobe Employee ,
Sep 15, 2020

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Hi there,

 

Sorry to hear about this. Do you get this error while working on a specific file?

I'd request resetting the Adobe Illustrator preferences. Please follow the instructions below to do that:

  • Close all Adobe applications. 
  • Go to Location C:\Users\user\AppData\Roaming\Adobe 
  • Rename Adobe Illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old and Adobe Illustrator 24 Settings.old 
  • Launch Illustrator from the Creative Cloud. 

 

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.

Let us know if it helps.

 

Regards,

Ashutosh

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