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I was not able to use the program. The download and installation went smoothly. After opening the program, I am not able to create a new document. There is no preset in the software. Does not create a new document from a template. I downloaded ready-made templates from Adobe Stock, it also doesn't open it. The program does not respond to the command.
The program does not contain pre-formatted document sets (new document profiles are empty).
I tried the tutorials materials, downloaded them. When opened, the software does not respond.
Don't open it.
I tried to reinstall the software, no effect. The same problem appears.
A similar problem and solution is mentioned in this forums:
Preferences > General and check the option "Legacy New document
But this setting is not current. My problem with creating a new document is different.
I´m use windows not mac.
Thank you in advance for your help
Hi there,
Sorry to hear about your experience. Is Windows & GPU updated to the latest version?
You may try creating a new user account on your machine & see how the app behaves there.
I'd recommend using Creative Cloud Cleaner Tool to remove the existing installation of the app & reinstall once done. Let us know how it goes.
Regards,
Ashutosh
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Hi there,
Sorry to hear about your experience. Is Windows & GPU updated to the latest version?
You may try creating a new user account on your machine & see how the app behaves there.
I'd recommend using Creative Cloud Cleaner Tool to remove the existing installation of the app & reinstall once done. Let us know how it goes.
Regards,
Ashutosh