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AI Crashes on file open

New Here ,
Jul 31, 2020

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I just migrated 3 users from older iMacs (2014) to brand new Macbook Pros. They were having no issues with the older iMacs, but we wanted them to be more mobile.

 

2 of the 3 users are now getting sporadic AI crashes when opening an illustrator file. She says that it will start to open, freeze, then force close. Then she can try and open the same file and work on it for a while with no issues. She had 3 crashes in a day. I attached the logs, but I'm not familiar with MACs in general.

 

Appears to be the same error in all 3 instances. Is this bad memory or bad HD? Something else?

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AI Crashes on file open

New Here ,
Jul 31, 2020

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I just migrated 3 users from older iMacs (2014) to brand new Macbook Pros. They were having no issues with the older iMacs, but we wanted them to be more mobile.

 

2 of the 3 users are now getting sporadic AI crashes when opening an illustrator file. She says that it will start to open, freeze, then force close. Then she can try and open the same file and work on it for a while with no issues. She had 3 crashes in a day. I attached the logs, but I'm not familiar with MACs in general.

 

Appears to be the same error in all 3 instances. Is this bad memory or bad HD? Something else?

TOPICS
Troubleshooting

Views

15

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 31, 2020 0
Adobe Community Professional ,
Jul 31, 2020

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Is there a printer connected, set up as the default printer and turned on? Printer driver up to date?

Illustrator doesn't like printer queues or printers that are not accessible reliantly.

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Jul 31, 2020 0