AI Crashing when sending document from adobe draw

New Here ,
Jan 31, 2021 Jan 31, 2021

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Hi, 

I have recently found an issue that when I send a file from adobe draw to adobe illustrator, once the illustrator app loads it immediately goes into "Not Responding" and crashes. I have tried going all the way down to version 24.3 without any success as well as resetting AI settings and logging out and back in to creative cloud. I was hoping someone could provide me with some help. I am using Windows 10 on a Dell XPS15.  

 

Thanks!

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Draw and design, Performance, Sync and storage

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