Highlighted

AI Crashing

New Here ,
Nov 01, 2020

Copy link to clipboard

Copied

Hi

Is anyone else having issues opening Illustrator?
Looks like my system updated the Cloud Apps to 2021, but since then Illustrator keeps crashing when I try to open any existing files, or even when I create new ones?
Photoshop works fine, but not Illustrator.

Mick

TOPICS
Bug, Performance

Views

20

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

AI Crashing

New Here ,
Nov 01, 2020

Copy link to clipboard

Copied

Hi

Is anyone else having issues opening Illustrator?
Looks like my system updated the Cloud Apps to 2021, but since then Illustrator keeps crashing when I try to open any existing files, or even when I create new ones?
Photoshop works fine, but not Illustrator.

Mick

TOPICS
Bug, Performance

Views

21

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 01, 2020 0
Adobe Community Professional ,
Nov 02, 2020

Copy link to clipboard

Copied

I personally don't think that enabling auto updates for new versions of the Creative Cloud apps (the yearly full new version I mean) is a very good idea especially if the updates keep the preference file that is associated with the previous version. I would suggest trashing the preference file that your new version is feeding from. This will put the program back to its defaults which will entail redoing any customizations you might have done to your earlier version but in the long run you will get better performance.

To trash preferences:

For Macintosh Users: The User Library folder in which Illustrator’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that Illustrator is closed and click on the desktop to launch a Finder Window (Command-N).With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe Illustrator <Version #> Settings” (earlier versions of Illustrator might just say “Adobe Illustrator”) and the file called “com.adobe.Illustrator.plist” and delete both that folder and that file. When Illustrator is next launched it will create new preference files and the program will be restored to its defaults.

For Windows Users: You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching Illustrator and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.

To do so: On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\[User Name]\AppData\Roaming\Adobe\Adobe Illustrator [version number]\ Settings\<Language>. Make sure that Illustrator is closed when you do this. When you relaunch the program it will create new preference files and the program will be at its default settings.

The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 02, 2020 0
Resources