AI Exporting Problem

New Here ,
Mar 14, 2021 Mar 14, 2021

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Hi everyone, I have a problem with AI and hope somebody here knows the solution. So I'm trying to export my work as jpg or png like Export > Save for Web. But for like 2-3 weeks I've come across the problem in the pic. And it's really annoying. Does anyone know why is it happening? Is this because of an update or sth?

 

Ekran Resmi 2021-03-14 15.16.21.png

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Bug, How to, Import and export, Tools

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correct answers 1 Correct Answer

Adobe Community Professional , Mar 14, 2021 Mar 14, 2021
do you save for web a large file?  make sure that the illustrations are not large as the pastboard, maybe there is some objects are away to the edge of pastboard.   Please contact support: Contact Customer Care   Likes  

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Adobe Community Professional ,
Mar 14, 2021 Mar 14, 2021

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Can you please quote this message, so we can translate it? Please make a post with just that message, otherwise the translation will fail.

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New Here ,
Mar 14, 2021 Mar 14, 2021

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"Bu işlem tamamlanamadı. Bilinmeyen hata oluştu."

 

Translation: "This operation could not be completed. An unknown error has occurred."

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New Here ,
Mar 14, 2021 Mar 14, 2021

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Hope it helps. It's Turkish by the way.

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Adobe Community Professional ,
Mar 14, 2021 Mar 14, 2021

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do you save for web a large file?  make sure that the illustrations are not large as the pastboard, maybe there is some objects are away to the edge of pastboard.

 

Please contact support:

Contact Customer Care

 

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Manal,
Adobe Certified Instructor - Creative Cloud Design & Layout Solutions

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Adobe Employee ,
Mar 30, 2021 Mar 30, 2021

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Hi there,

 

Apologies for the delayed response. I hope your issue is resolved now. If you still have issues, I'd request you to try suggestions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) & let us know if it helps.

 

Regards,

Ashutosh

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