ai files not opening properly in illustrator

New Here ,
Dec 22, 2020 Dec 22, 2020

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Hi there,

I am trying to open ai files in Ilustrator. But when i try to open them, the files are converted to a pdf file which means I cant make any changes. Is this to do with the version of apple I am working on? any adviice would be appreciated, Thanks Alex

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Draw and design, How to, Import and export

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correct answers 1 Correct Answer

Adobe Community Professional , Dec 22, 2020 Dec 22, 2020
Ask your colleague to save them as legacy CC files.

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Adobe Community Professional ,
Dec 22, 2020 Dec 22, 2020

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Can you please tell us your version and system and the exact steps?

Also: is there an error warning?

And what makes you think that it gets converted to a PDF?

Did you make the files?

Have they been created on the same version?

 

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New Here ,
Dec 22, 2020 Dec 22, 2020

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Hi there,


My illustrator is the version 2019 , I've attached a screenshot.

There is no error warning, sometimes it pops up with some data maybe missing.

First step is that I try to open the ai file in illustrator and this particular file is converted straight away in a pdf even though it is orginally a ai file.

They are work files and my colleague has been working on them on a different laptop which probably has different version of illustrator.

Let me know if this makes sense.

is there anyone i could talk to online?


Thanks


Alex



Can you please tell us your version and system and the exact steps?

Also: is there an error warning?

And what makes you think that it gets converted to a PDF?

Did you make the files?

Have they been created on the same version?

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Adobe Community Professional ,
Dec 22, 2020 Dec 22, 2020

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There is no screenshot. Please embed it in your post using the web based forum system.

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Adobe Community Professional ,
Dec 22, 2020 Dec 22, 2020

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Ask your colleague to save them as legacy CC files.

Screenshot 2020-12-22 at 16.33.56.png

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