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I have a new Adobe Cloud account, about a month old. Today for some reason my AI files will not save. When I click Save, nothhing happens. When I click Save As nothing happens. When I try to export artboards, nothing happens. Literally NOTHING happens! No prompts of any kind. I am using brushes and different fonts so I tried expanding those elements to see if that would make a difference but it did not. Help?
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When you ask a question you need to provide some basic information
-Forum quick start https://community.adobe.com/t5/Community-Help/ASK-Forum-Success-Guide-Efficiently-using-the-forums/t...
-https://community.adobe.com/t5/Get-Started/Questions-you-need-to-answer-to-receive-better-help/td-p/...
-https://community.adobe.com/t5/get-started/how-to-post-and-get-your-issue-resolved-or-what-do-you-ne...
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Hi there,
Sorry to hear about your experience. Would you mind sharing version of the OS & Illustrator? Does this happen with a specific file or all?
Have you tried resetting preferences? If not, please try steps given on this help article and let us know if it helps.
**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.
Let us know how it goes. Looking forward to your response.
Regards,
Ashutosh