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AI files not saving

New Here ,
Aug 24, 2020

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 I have a new Adobe Cloud account, about a month old.  Today for some reason my AI files will not save.  When I click Save, nothhing happens.  When I click Save As nothing happens.  When I try to export artboards, nothing happens.  Literally NOTHING happens!  No prompts of any kind.   I am using brushes and different fonts so I tried expanding those elements to see if that would make a difference but it did not.  Help?

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Cloud storage web assets, File sync

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AI files not saving

New Here ,
Aug 24, 2020

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 I have a new Adobe Cloud account, about a month old.  Today for some reason my AI files will not save.  When I click Save, nothhing happens.  When I click Save As nothing happens.  When I try to export artboards, nothing happens.  Literally NOTHING happens!  No prompts of any kind.   I am using brushes and different fonts so I tried expanding those elements to see if that would make a difference but it did not.  Help?

TOPICS
Cloud storage web assets, File sync

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24

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Aug 24, 2020 0
Most Valuable Participant ,
Aug 24, 2020

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Aug 24, 2020 0
Adobe Employee ,
Aug 24, 2020

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Hi there,

 

Sorry to hear about your experience. Would you mind sharing version of the OS & Illustrator? Does this happen with a specific file or all?

Have you tried resetting preferences? If not, please try steps given on this help article and let us know if it helps.

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

 

Let us know how it goes. Looking forward to your response.

 

Regards,

Ashutosh

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Aug 24, 2020 0
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