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I've researched this problem. I've read that it's recommended to update to a newer version of windows to overcome it.
I get the latest version of Illustrator CC 23.0.3 on my Windows 7 main computer but on my Windows 8.1 portable computer I can't update Illustrator beyond version 22.1
I've read of the various fixes for "Available updates not listed" and applied them but still got the problem.
TonyH
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Hi, have you verified that Creative Cloud is up to date?
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Yes, installed it today.
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The system requirements on Adobe Illustrator system requirements make it clear. Windows 8 is not a suitable system.
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Thanks, think I'll go down with the ship, rather than transferring to the iceberg.
TonyH