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AI wont launch/won't respond on macOS Mojave

New Here ,
Oct 22, 2020

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I've tried to launch Illustrator by clicking on the app, on an AI file and from the Creative Cloud and nothing happens. It appears as if it's inizializing but it keeps freezing on the Welcome Panel and I can't get past it. I've tried uninstalling, reinstalling, shutting down my computer, restarting it, uninstalling, I've tried everything! It worked just fine a couple days ago, right before the update.

Help!

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AI wont launch/won't respond on macOS Mojave

New Here ,
Oct 22, 2020

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I've tried to launch Illustrator by clicking on the app, on an AI file and from the Creative Cloud and nothing happens. It appears as if it's inizializing but it keeps freezing on the Welcome Panel and I can't get past it. I've tried uninstalling, reinstalling, shutting down my computer, restarting it, uninstalling, I've tried everything! It worked just fine a couple days ago, right before the update.

Help!

TOPICS
Bug, Performance

Views

26

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 22, 2020 0
Adobe Employee ,
Oct 24, 2020

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Hi there,

 

Sorry to hear about your experience. I'd request you to try the troubleshooting steps provided on this help article & let us know if it helps.

If it doesn't, please use Log Collector Tool to share the app logs with us. It'll help us look into the issue & assist you accordingly. Looking forward to your response.

 

Regards,

Ashutosh

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