aic file does not open in Illustrator

[Liv5C61]

I have been working on several documents for weeks, which I only saved on the cloud as .aic documents. When I am trying to open them it shows Error opening "". I tried to open them on another computer. The thumbnails of the docments are visible, but can not be opened. Request urgent help, since have to hand in diploma work. Due date now! Help please!

[Liv5C61]

This issue is fixed in AI 25.1 update available in Creative Cloud Desktop

[Ton Frederiks]

Can you go to the CC assets website and revert to an older version?

See:

https://community.adobe.com/t5/illustrator/cannot-open-a-certain-aic-file-in-illustrator/m-p/1155218...

[Liv5C61]

It shows that it has reverted but it doesn't change anything. Still shows that the download has failed. Thank you for your quick response!

[Ton Frederiks]

And did you try to open the reverted file directly in Illustrator?

[Liv5C61]

It doesn't show as a separate file but I did try opening it in Illustrator after reverting. It didn't work.

[Ton Frederiks]

I have noticed quite a few posts here about opening problems with cloud .aic files, but not many reported as a bug on Uservoice.

This is one maybe you can vote an add your comments here:

https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/42134782-can-t-...

[Liv5C61]

I have done that. But is there no other way to solve the problem? I really need this document now...

[Ton Frederiks]

I am afraud I have run out of suggestions.

Maybe contacting Adobe support using chat may help (but it is the end of the year, so...)

https://helpx.adobe.com/contact.html

[Liv5C61]

Thank you for your help! I will try that

[rama_ai · Accepted solution]

This issue is fixed in AI 25.1 update available in Creative Cloud Desktop

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[rama_ai · Accepted solution]

This issue is fixed in AI 25.1 update available in Creative Cloud Desktop