AIRobin doubling RAM usage in Illustrator.

New Here ,
Nov 23, 2020 Nov 23, 2020

Copy link to clipboard

Copied

So this is still happening to me.  Let me say first that i have checked the preferences in Bridge and there are zero file types allocated to AIRobin.  I have also turned off background saving and background exporting in Illustrator preferences.  

At this moment I have Illustrator open with no files open and it's using 13 GB of RAM.  This makes it impossible to have multiple files open aor to have Photoshop open at the same time.

It seems like something is broken here.

 

iMac (Retina 5K, 27-inch, Late 2015)

Mac OS Big Sur 11.0.1

24 GB 1867 MHz DDR3

AMD Radeon R9 M380 2 GB

 

 

 

TOPICS
Performance

Views

114

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Adobe Employee , Nov 27, 2020 Nov 27, 2020
Hi there,   Sorry to hear about your experience. You may try resetting preferences helps in this scenario & see if this helps. Please follow instructions given below to do that: Close all Adobe applications. Go to locations ~/Library/Caches ~/Library/Application Support/Adobe ~/Library/Preferences Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 25 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 24 Settings.old Launch Illustrator fr...

Likes

translate

Translate

Translate
Adobe Employee ,
Nov 27, 2020 Nov 27, 2020

Copy link to clipboard

Copied

Hi there,

 

Sorry to hear about your experience. You may try resetting preferences helps in this scenario & see if this helps. Please follow instructions given below to do that:

  • Close all Adobe applications. 
  • Go to locations 
  • ~/Library/Caches 
  • ~/Library/Application Support/Adobe 
  • ~/Library/Preferences 
  • Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 25 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 24 Settings.old 
  • Launch Illustrator from the Creative Cloud.

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.

 

Another thing you may try is to create a new user account on the machine & see if you have similar issue there while working on the app. Let us know how it goes.

 

Regards,

Ashutosh

 

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 01, 2020 Dec 01, 2020

Copy link to clipboard

Copied

Thank you Ashutosh,

 

I tried everything you listed here twice and AIRobin still appears and used double RAM.  I even created a dummy account and logged in to the mac and it still appears (however it uses slightly less RAM in this occasion for what it's worth).  

 

There must be a way to get rid of this problem.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 03, 2020 Dec 03, 2020

Copy link to clipboard

Copied

Edit:  This DID seem to work but I had to restart and go back to my original log-in.  I'm not positive which part of the answer worked but I no longer see AIRobin in myactvity Monitor

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 07, 2020 Dec 07, 2020

Copy link to clipboard

Copied

I know that I marked this as answered and, in fact, AIRobin was gone for about a day but it has returned and is using double the RAM.  I need another solution to this problem as it is killingf my workflow and production

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines