AIRobin doubling RAM usage in Illustrator.

[Dean Rank]

So this is still happening to me.  Let me say first that i have checked the preferences in Bridge and there are zero file types allocated to AIRobin.  I have also turned off background saving and background exporting in Illustrator preferences.  

At this moment I have Illustrator open with no files open and it's using 13 GB of RAM.  This makes it impossible to have multiple files open aor to have Photoshop open at the same time.

It seems like something is broken here.

iMac (Retina 5K, 27-inch, Late 2015)

Mac OS Big Sur 11.0.1

24 GB 1867 MHz DDR3

AMD Radeon R9 M380 2 GB

[Ashutosh_Mishra · Accepted solution]

Hi there,

Sorry to hear about your experience. You may try resetting preferences helps in this scenario & see if this helps. Please follow instructions given below to do that:

• Close all Adobe applications. 
• Go to locations 
• ~/Library/Caches 
• ~/Library/Application Support/Adobe 
• ~/Library/Preferences 
• Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 25 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 24 Settings.old 
• Launch Illustrator from the Creative Cloud.

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.

Another thing you may try is to create a new user account on the machine & see if you have similar issue there while working on the app. Let us know how it goes.

Regards,

Ashutosh

[Dean Rank]

Thank you Ashutosh,

I tried everything you listed here twice and AIRobin still appears and used double RAM.  I even created a dummy account and logged in to the mac and it still appears (however it uses slightly less RAM in this occasion for what it's worth).  

There must be a way to get rid of this problem.

[Dean Rank]

Edit:  This DID seem to work but I had to restart and go back to my original log-in.  I'm not positive which part of the answer worked but I no longer see AIRobin in myactvity Monitor

[Dean Rank]

I know that I marked this as answered and, in fact, AIRobin was gone for about a day but it has returned and is using double the RAM.  I need another solution to this problem as it is killingf my workflow and production