AIRobin error message

[Designerdeb17]

Running curent version of Adobe Illustrator 2020 (24.0.1). OS Mojave 10.14.6

The error message reads "the document could not be opened. AIRobin cannot open files in the "Adobe Illustrator document" format." This occurs when I attemp to launch the file by double-clicking or from Bridge.

As a work around, I access the file by launching AI, choosing file > open and navigating to the file. 

[christophk54736343]

We have the same problem here. Honestly, Adobe products are getting worse with every update 😞

[philvb-mint · Accepted solution]

Open preferences and go to the file type associations - reassign all the extensions set to AiRobin to open in illustrator and it should work. Same thing happened to me and this seemed to fix it. Not sure what AiRobin is, could have been an update that changed my settings.

[christophk54736343]

Thanks a lot for the advice. It helped 🙂

[amy-janet30270465]

Hello, 

What program did you change the preferences on? This is happening with mine too. 

[christophk54736343]

Adobe Bridge

[jfs69831579]

Thanks much. Solved the problem opening AI and EPS files.

[nadineb76295482]

Thanks so much this fixed it for me 👌

[SpeedProScottsdale]

I had the same problem.. I couldn't find this unkown program (AIRobin) to remove it.  I ended up uninstalling Illustrator and AIRobin disapeared from Bridge.  I then reinstalled Illustrator and it worked as normal agian.

[leelisapete]

I am just beginning to have this problem after latest Adobe updates. I have changed all file association from AiRobin to Illustrator and still files will not open from Bridge. When trying to open from Bridge, it even says Illustrator is the default.

[Max Dolberg]

Same issue here

[veronica s.b28718436]

Same here. iMac running 10.14.6 Mojave.

[slidviscous]

This happens with every update of Bridge. C'mon, man.

[joseph stutts]

Same issue. The previous solve in Bridges preferences no longer works either. Way to go Adobe!

[slidviscous]

This bug continues to occur with every update of Bridge. AI files default to opening with SI Sniffer.