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All Adobe applications crashing on launch

New Here ,
Sep 23, 2020

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Hello,

I have big problem with my suite abode, when i started a Abode app  doesn't matter wich one i open, this app crash maybe 30 sec or 1 min before this. I don't know why, i need help. 

 

{Renamed by MOD}

Hi there,

I would like to know if the steps suggested above worked for you, or the issue still persists. For Illustrator, you may also try the steps shared in this help article and share your observations with us.


Kindly update the discussion if you still need assistance with it.

Thanks,
Srishti

 

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All Adobe applications crashing on launch

New Here ,
Sep 23, 2020

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Hello,

I have big problem with my suite abode, when i started a Abode app  doesn't matter wich one i open, this app crash maybe 30 sec or 1 min before this. I don't know why, i need help. 

 

{Renamed by MOD}

Hi there,

I would like to know if the steps suggested above worked for you, or the issue still persists. For Illustrator, you may also try the steps shared in this help article and share your observations with us.


Kindly update the discussion if you still need assistance with it.

Thanks,
Srishti

 

TOPICS
Performance

Views

98

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Sep 23, 2020 0
Adobe Community Professional ,
Sep 23, 2020

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Which version, which system?

Any third party plugins?

Sis it ever work?

WHen was the last time you rebooted the computer?

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Sep 23, 2020 0
New Here ,
Oct 01, 2020

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Hi Monika, 
The last version for all app and when i download a more recent version, i have same problem.

No, third party plugins.

And last time, i rebooted my computer maybe 2 month, i don't remember exactly. 

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Oct 01, 2020 0
Adobe Community Professional ,
Oct 02, 2020

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Personal computers are not made for running without end. They need rebooting regularly. You might want to do that more often.

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Oct 02, 2020 0
Adobe Employee ,
Sep 23, 2020

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Hi Michael,

 

Sorry to hear about your experience. Please share the information asked by Monika. It'll help us understand the issue and assist you accordingly. If you have this happening with multiple apps. I'd recommend creating a new user account on your computer and try working on the app there. Please follow the instructions given here(Windows or macOS) to do that.
Let us know how it goes.

 

Regards,

Ashutosh

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Sep 23, 2020 0
New Here ,
Oct 01, 2020

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Hi Ashutosh,
No problem.
For question by Monika, i ask now.
And for new account , i did it now and for the moment, no problem no crash for now.
It's possible that another application other than the suite abode could pose a problem? 

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Oct 01, 2020 0
Adobe Employee ,
Sep 26, 2020

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Hi there,

I would like to know if the steps suggested above worked for you, or the issue still persists. For Illustrator, you may also try the steps shared in this help article and share your observations with us.


Kindly update the discussion if you still need assistance with it.

Thanks,
Srishti

 

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Sep 26, 2020 0