All Adobe applications crashing on macOS

New Here ,
Apr 14, 2021 Apr 14, 2021

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i use a mac book pro retina 2014, all adobe apps crash, what is the problem ?

 

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Adobe Community Professional ,
Apr 14, 2021 Apr 14, 2021

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Can you please tell us your system and the version of Illustrator you are using?

Also: exactly what is happening step by step?

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Adobe Community Professional ,
Apr 14, 2021 Apr 14, 2021

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Hi, as you mentioned Monika Gause, we need the information about the Adobe Illustrator version and the features of your pc.

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Adobe Employee ,
May 01, 2021 May 01, 2021

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Hi there,

 

Sorry about this trouble. I am hopeful that your issue is resolved by now. If not, we would need a few more details from your machine as mentioned above.

 

Also, we've recently released an update for Illustrator 2021 (v 25.2.3) which contains some stability fixes. If you are not already on v25.2.3, then we recommend you to update to latest version.

 

If it still shows the same behavior, you may also try the suggestions shared on this page ( https://community.adobe.com/t5/illustrator/how-to-fix-a-crash-and-recover-documents-in-illustrator/t... ) and share your observations with us.

 

Regards,

Srishti

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