All in one HP 23 PC

Community Beginner ,
Feb 24, 2021 Feb 24, 2021

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My Intel HD Graphics 4600 is up to date

Illustrator tells me I need to date my graphics card and takes me to where I can find updates but Intel tells me my card is up to date.

 

How do I fix this issue?

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Draw and design, How to

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Adobe Employee ,
Feb 24, 2021 Feb 24, 2021

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Hi there,

 

Sorry to hear about your experience. Can you please attach the "System Compatibility Report" file here. You will get this file after clicking the "Export Report..." button in the System Compatibility Report dialog.

Looking forward to your response.

 

Regards,

Ashutosh

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Community Beginner ,
Feb 24, 2021 Feb 24, 2021

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Adobe Employee ,
Feb 26, 2021 Feb 26, 2021

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Thank you for sharing the report. Intel HD Graphics 4600 card is a very old card and hence even if driver is updated, it will still be detected as incompatible. It is advised to either upgrade the hardware or switch the warning from preferences(Preferences > General). Thanks!

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Community Beginner ,
Feb 24, 2021 Feb 24, 2021

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Community Beginner ,
Mar 04, 2021 Mar 04, 2021

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Not possible to upgrade as this an ALL IN ONE PC  HP23. Very old but 2 or 3 years is not old to me.

 

I am no longer able to just replace all of my hardware every 2 or 3 years.  I am an old man now.  And don't make the income I made when I was younger.

 

Is there a way I can use an older version of Illustrator before you upgraded the system to make it so I can no longer use Illustrator? with my hardware.

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Community Beginner ,
Mar 22, 2021 Mar 22, 2021

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Same exact issue with the Intel HD 4600 driver. Illustrator constantly freezes (Not Responding) and is basically inoperable for me. Can I switch back to an older version of Illustrator so I can actually use it? 

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Community Beginner ,
Mar 22, 2021 Mar 22, 2021

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