Animated zoom (Scrubby zoom) not working properly, April 2021

New Here ,
Apr 18, 2021 Apr 18, 2021

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When I search about this issue, I realize that many people have it too.

When I use Ctrl + Space and drag left mouse, the animated zoom not work. This happens only with some certain files and I don't know the reason.

  •  I know we can turn it on or off by View > Preview on CPU but it was gray out.
  •  After searching around, I found a way to fix it. Close the file and double click the file to open it again and the animated zoom work properly. But I don't want to do it any time I use the file. And it's not the thoroughly solution.
  •  Restart PC not work.

 

My system info:

  • CPU: i7-8565U
  • GPU: Nvidia GTX 1650
  • RAM: 16GB
  • Adobe illustrator CC 2019
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Bug, Performance

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Adobe Community Professional ,
Apr 18, 2021 Apr 18, 2021

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Have you already checked if the Overprint Preview or Pixel Preview is turned on? If so, turn it off.

 

Both of them disable the GPU preview and thus the animated zoom at the moment.

 

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New Here ,
Apr 19, 2021 Apr 19, 2021

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I have checked already and both Overprint Preview and Pixel Preview was not turned on.

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Adobe Community Professional ,
Apr 19, 2021 Apr 19, 2021

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Hi. That seems a GPU issue. Please try updating the GPU drivers.

 

 

Marlon Ceballos.

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