Annoying Logo and App Pops Up When I Open .ai

New Here ,
Nov 24, 2020 Nov 24, 2020

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Can anyone identify this app, why does it open with .ai, and how do I stop/block it?

I have the uneasy feeling that it's some kind of malware. The logo, "FC online" (which I can't identify anywhere) is attached.

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Adobe Community Professional ,
Nov 24, 2020 Nov 24, 2020

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Please embed screenshots in your post.

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New Here ,
Nov 25, 2020 Nov 25, 2020

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Here it is again. WHAT IS IT?Screen Shot 2020-11-25 at 1.14.48 PM.png

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Adobe Community Professional ,
Nov 25, 2020 Nov 25, 2020

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https://cleanmymac.com/how-to-uninstall-cleanmymac

 

I would not recommend cleanmymac or macpaw prdoucts as it has had malicous components in the past.

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Adobe Employee ,
Nov 27, 2020 Nov 27, 2020

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Hi there,

 

I agree with @MikeGondek, please remove this CleanMyMac app in order to stop these popups. This is not related to Adobe or related apps.

 

Regards,

Ashutosh

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New Here ,
Nov 28, 2020 Nov 28, 2020

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Hi Ashutosh,

Could you please explain this a bit more? I've found CleanMyMac to be very useful, additionally, the app MalwareBites has not detected any threats. Thank you.

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New Here ,
Nov 24, 2020 Nov 24, 2020

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fconline info.png

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