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Apps not opening

New Here ,
Aug 06, 2020

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Not sure why, but none of my apps are starting. Specifically trying to use InDesign and Illustrator.

Happened out of nowhere. 

 

I restarted my computer and repaired the app installation, but still nothing!

(Please help... I'm a student and projects are due, ha!)

 

 

Hi there,

 

Apologies for the delayed response. Would you mind sharing version of the OS & Illustrator?
Did you recently make any change in the OS?

You may try Creative Cloud Cleaner Tool to remove the existing app installation and install a fresh copy.

Let us know if it helps.

 

Regards,

Ashutosh

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Apps not opening

New Here ,
Aug 06, 2020

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Not sure why, but none of my apps are starting. Specifically trying to use InDesign and Illustrator.

Happened out of nowhere. 

 

I restarted my computer and repaired the app installation, but still nothing!

(Please help... I'm a student and projects are due, ha!)

 

 

Hi there,

 

Apologies for the delayed response. Would you mind sharing version of the OS & Illustrator?
Did you recently make any change in the OS?

You may try Creative Cloud Cleaner Tool to remove the existing app installation and install a fresh copy.

Let us know if it helps.

 

Regards,

Ashutosh

Topics

Bug

Views

54

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Adobe Community Professional ,
Aug 06, 2020

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Can you please elaborate on what you mean when you say you "repaired the app installation". Cheers.

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Adobe Employee ,
Aug 07, 2020

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Hi there,

 

Apologies for the delayed response. Would you mind sharing version of the OS & Illustrator?
Did you recently make any change in the OS?

You may try Creative Cloud Cleaner Tool to remove the existing app installation and install a fresh copy.

Let us know if it helps.

 

Regards,

Ashutosh

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Adobe Community Professional ,
Aug 07, 2020

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I would also recommend the Adobe CC Cleaner tool. It is not quite the same as a regular uninstall/reinstall and can usually solve installation problems.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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