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arrow keys not working in illustartor

New Here ,
Jan 24, 2010

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Hi,

I am working on Illustrator on Mac 10.5.8 and I use a lot the arrow keys(page up,page down) with combination with shift, but suddenly they stop working,that happens only in illustrator,if i want to use them to scroll on a web page they work fine.

so i was wondering what happend,and how can i fix that?

Thanks!!

Adobe Community Professional
Correct answer by Monika Gause | Adobe Community Professional

ItsRainingRobots  schrieb

Alright- it took four re-starts, but now it's okay? This is ridiculous.

Other software interferes with it.

Also: when you don't restart your computer for several days or even weeks, it will utimately mess itself up completely.

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arrow keys not working in illustartor

New Here ,
Jan 24, 2010

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Hi,

I am working on Illustrator on Mac 10.5.8 and I use a lot the arrow keys(page up,page down) with combination with shift, but suddenly they stop working,that happens only in illustrator,if i want to use them to scroll on a web page they work fine.

so i was wondering what happend,and how can i fix that?

Thanks!!

Adobe Community Professional
Correct answer by Monika Gause | Adobe Community Professional

ItsRainingRobots  schrieb

Alright- it took four re-starts, but now it's okay? This is ridiculous.

Other software interferes with it.

Also: when you don't restart your computer for several days or even weeks, it will utimately mess itself up completely.

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Performance, Tools

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63.6K

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Jan 24, 2010 0
LEGEND ,
Jan 24, 2010

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There are several programs that can interfere with the use of the shift key and several other keys, like certain versions of Entourage and Quicken.

but the arrow keys I do not recall being an issue.

What you can try is to go to Users/Username/Library/Preferences/Adobe Illustrator (version number) Settings folder and thras that folder first quitting Ilustrator.

Or if that is not working see if you create a new user account and log into that aaccount and see if the problem still exist if not then there is probably a conflict of somekind you will do best then to do a search on the forum or google for Arrow keys do not work in your version of Illustrator

youy should always give more information lkike what version of AI or if you have plug ins or installed new fonts or plug ins or other software or updates.

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Jan 24, 2010 1
New Here ,
Apr 13, 2010

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I just looked in Google for the answer to this too.  I tried to nudge an object and nothing happened.  Well my problem was in Preferences - General - Keyboard Increment had somehow been set to zero.  I put in 1 px and it's back to normal now  🙂

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Apr 13, 2010 42
New Here ,
Dec 13, 2015

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Thank you so much your solution for arrow keys not working did the trick. The apple store meant well and they are usually awesome but misinformed me in one to one saying my computer did not have the capacity to make the arrow keys work. I tried the solutions suggested from several posts including command alt shift at opening of Illustrator to command P + R . None of those solutions worked. Your solution did. Thank you!

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Dec 13, 2015 0
New Here ,
Sep 17, 2020

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A savior

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Sep 17, 2020 0
New Here ,
Mar 21, 2018

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obrigada

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Mar 21, 2018 0
New Here ,
Aug 07, 2018

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THANK YOU. THIS WORKED.

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Aug 07, 2018 1
Explorer ,
Jan 28, 2019

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Thanks for the solution. This was the answer for anyone looking. My increment had changed to 0.00000025 in and was not noticeable.

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Jan 28, 2019 0
New Here ,
Nov 15, 2019

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Thank you!! I've been stumped on fixing this for ages! Sooo helpful 🙂 

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Nov 15, 2019 0
New Here ,
Feb 22, 2020

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Oh man thanks a lot, its works well !! now I understood how to increase and decrease the value!

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Feb 22, 2020 0
New Here ,
Mar 12, 2020

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Thanks soo much........that was driving me crazy

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Mar 12, 2020 0
New Here ,
Aug 09, 2020

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Thank you! This worked for me!

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Aug 09, 2020 0
New Here ,
Jan 10, 2018

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Hello. I have this same problem since my last update in Illustrator CC. Objects won't move anymore when using my arrow cursors. In my settings, it seems that all is ok, but it won't move. Does anybody know of any other setting i could check? In the other Adobe apps, i don't have this problem. My arrows are working in Indesign & Photshop, just not in illustrator.

screenshot.jpg

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Jan 10, 2018 6
Community Beginner ,
Feb 07, 2018

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I'm with the same problem

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Feb 07, 2018 2
New Here ,
Feb 07, 2018

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For me, it was actually resolved with the latest update, so my illustrator is working fine now

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Feb 07, 2018 1
New Here ,
Feb 26, 2018

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thank you so mush

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Feb 26, 2018 0
New Here ,
Apr 02, 2018

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I have the same problem here in Illustrator 22.1. I checked the Keyboard Increment text area, and it is filled in appropriately, but the Arrow keys still won't budge an object.

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Apr 02, 2018 0
Community Beginner ,
May 14, 2018

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Yep, I have same problem in 22.1.

Arrow keys wont nudge anything anywhere.

This is a brand new install of Win 10 and AI. I hadnt been into prefs, but have having found htis post have checked and its correct.

Tried restart os and app etc but still doesnt work.

Thanks for any solution

l.

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May 14, 2018 0
Community Beginner ,
May 14, 2018

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and there we are I just reset prefs again its working now.

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May 14, 2018 0
New Here ,
Jun 29, 2018

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I have just restarted illustrator and the scroll arrows are working again

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Jun 29, 2018 2
Community Beginner ,
Aug 30, 2018

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I'm having the same problem now. I checked the keyboard increments- nothing has changed. I haven't installed anything new or done anything at all since I last used illustrator. Went to bed last night and turned it off, turned it back on this morning and now the arrow keys won't move objects. For as much as I pay for this software, I'm getting really sick of all these random little bugs that just "pop up."

Tried re-starting the software, didn't work for me 😕

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Aug 30, 2018 0
Community Beginner ,
Aug 30, 2018

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Alright- it took four re-starts, but now it's okay? This is ridiculous.

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Aug 30, 2018 0
Adobe Community Professional ,
Aug 30, 2018

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ItsRainingRobots  schrieb

Alright- it took four re-starts, but now it's okay? This is ridiculous.

Other software interferes with it.

Also: when you don't restart your computer for several days or even weeks, it will utimately mess itself up completely.

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Aug 30, 2018 0
Explorer ,
Jan 28, 2019

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This was not the answer. The answer is below in another comment. Please change the solution to that comment.

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Jan 28, 2019 0