Arrow keys not working in illustrator

[Evan5EC8]

So when I use the grid tool, I usaully add and remove columns with the arrow keys on the keyboard - same thing with the shape tool when I want to increase the points on a star or polygon etc. But right now it doesn't do that and I have to type it in and its really frustrating. So whats the preference settings to fix this issue?

[Monika Gause]

It's usually some other application stealing your keypresses. And yes, that other app might be your browser.

[Evan5EC8]

Hi thanks for your response,

So would you know how I could fix that, Im on Mac?

[Monika Gause]

You have to find out which app it is.

Check what else is running.

If you have antivirus running, check the settings.

[Ashutosh_Mishra]

Hi there,

Sorry to hear about your experience. In addition to Monika's correct response, you may also follow the suggestions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...).

Hope it helps.

Regards,

Ashutosh