Arrow keys stopped working

[NassabAB]

My arrow keys stopped working after I downloaded Illustrator 2021. Can someone help? what do i do?

[Monika Gause]

Close down all other apps (yes, your browser as well) and run only Illustrator. Does that work?

[NassabAB]

I just tried that . it didn't work 😞

[KellyAvery]

I am having the exact issue.  Have you found a way to resolve it?

[Monika Gause · Accepted solution]

Search all open apps for interfering ones. Those could be browsers, browser plugins, screensharing, banking software, email and even antivirus. There are some of them that "steal" the keypress.