artboard jumping across screen in AI. HELP!!!

Community Beginner ,
Jan 21, 2021

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Hi,

 

Please help!!!!!

 

I am a graphic designer.

I have just bought a new iMAC 27" with 40GB RAM installed.

 

In illustrator, my screen moves (jumps).  for example. I can simply tap and element the artboard and the whole artboard will jump across the screen in sort of 1mm increments.  It doesnt matter how large or small the file is, and this jumping can sometimes last over a minute.  It will stop - I'll click on another element on screen and that will set it off again!  

Everything is up to date regarding updates.

I use a WACOM Intuos.

 

I've attached a quick video a recorded on my phone of my screen by way of explanation.

 

Thanks

 

CJ

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Bug, Performance

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Adobe Community Professional ,
Jan 21, 2021

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Hi, does this problem only occur when you are working with the Wacom Intuos? Or does it also occur when you use the mouse?

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Community Beginner ,
Jan 21, 2021

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Hi,

 

Thanks for the reply.

 

I dont use a mouse at all due to an injury, so I dont know!  But my wacon is always plugged in.  I've just redownloaded the driver with no success in fixing this - and I'm trying to exhaust all avenues before spending 200 quid on a new tablet... if it even is the tablet!

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Community Beginner ,
Jan 21, 2021

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Tablet unplugged!  I'll see what happens...

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Adobe Community Professional ,
Jan 28, 2021

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Hello, is there any news?

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Community Beginner ,
Jan 28, 2021

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Its better without the tablet.  Its still not perfect, but is better...  So currently using wacom for photoshop and mouse for illustrator!  I upgraded to 10.15.7 last night as that was supposed to fix some graphic card issues... so we will see... its illustrator this afternoon!!!

 

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Mar 01, 2021

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Hi did you solve the jumping issue? I started having the same problem like a week ago, before that it never happened, I have a 2020 Mac Book Pro and an intuos pro. I also thought it was the tablet and did the same as you reinstalled everything, but to no avail, it´s driving me crazy!

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