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Artboard name not showing correct in Illustrator

New Here ,
Jul 09, 2020

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Hello, 

I bought a new computer [in Japan], since then, the name of my artboard in illustrator doesn't display properly despite I can see their names in the dialog box. 

illustrator-artboard-problem.jpg

 Do you have any idea what could cause this issue? 

Thank you in advance!

 

{Renamed by MOD}

Hi there,

 

Sorry to hear about your experience. I hope your issue is resolved now. Would you mind sharing the solution with us? It'll help other users with similar concern.

If you still have issues, you may try resetting preferences.

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

Let us know if you need further assistance. We'll be happy to help.

 

Regards,

Ashutosh

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Artboard name not showing correct in Illustrator

New Here ,
Jul 09, 2020

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Hello, 

I bought a new computer [in Japan], since then, the name of my artboard in illustrator doesn't display properly despite I can see their names in the dialog box. 

illustrator-artboard-problem.jpg

 Do you have any idea what could cause this issue? 

Thank you in advance!

 

{Renamed by MOD}

Hi there,

 

Sorry to hear about your experience. I hope your issue is resolved now. Would you mind sharing the solution with us? It'll help other users with similar concern.

If you still have issues, you may try resetting preferences.

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

Let us know if you need further assistance. We'll be happy to help.

 

Regards,

Ashutosh

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Performance

Views

94

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Jul 09, 2020 0
Adobe Community Professional ,
Jul 09, 2020

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So this is a Japanese system?

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Jul 09, 2020 0
New Here ,
Jul 12, 2020

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Thank you for your reply.
I bought the computer in a Japanese apple store, the keyboard is Japanese, but I installed the OS in English. 

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Jul 12, 2020 0
Adobe Community Professional ,
Jul 12, 2020

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It might be missing Japanese fonts. If you didn't install the system correctly, there might be some confusion. And then some additional confusion with the installation of Creative Cloud.

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Jul 12, 2020 0
Adobe Employee ,
Jul 16, 2020

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Hi there,

 

Sorry to hear about your experience. I hope your issue is resolved now. Would you mind sharing the solution with us? It'll help other users with similar concern.

If you still have issues, you may try resetting preferences.

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

Let us know if you need further assistance. We'll be happy to help.

 

Regards,

Ashutosh

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Jul 16, 2020 0
Adobe Employee ,
Jul 24, 2020

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Hi there,

I would like to know if the steps suggested above worked for you, or the issue still persists.
Kindly update the discussion if you still need assistance with it.

Thanks,
Srishti

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Jul 24, 2020 0