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Artwork moving to left of the screen automatically on Illustrator 2018(v22.1).

New Here ,
May 12, 2020

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Wh;en I open a artwork it slowly starts creeping to left of the screen until it is not visable. Anybody know what the problem is? I am using Illustrator CC,Version 22.1

 

 

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Artwork moving to left of the screen automatically on Illustrator 2018(v22.1).

New Here ,
May 12, 2020

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Wh;en I open a artwork it slowly starts creeping to left of the screen until it is not visable. Anybody know what the problem is? I am using Illustrator CC,Version 22.1

 

 

{Renamed by MOD}

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May 12, 2020 0
Adobe Employee ,
May 12, 2020

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Hi James,

 

Sorry to hear about your experience. Would you mind sharing version of the OS? Also, is there any specific reason to use Illustrator v22.1?
I'd recommend updating to the latest version of Adobe Illustrator 2020(v24.1.2).
If you do not want to do that, please try resetting the preferences of Adobe Illustrator. Please follow the steps given below:

For MAC 

  • Close all Adobe applications. 
  • Go to locations 
  • ~/Library/Caches 
  • ~/Library/Application Support/Adobe 
  • ~/Library/Preferences 
  • Rename  Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 22 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 22 Settings.old 
  • Launch Illustrator from the Creative Cloud. 

  

For Windows 

  • Close all Adobe applications. 
  • Go to Location C:\Users\user\AppData\Roaming\Adobe 
  • Rename Adobe Illustrator and Adobe Illustrator 22 Settings folders to Adobe Illustrator.old and Adobe Illustrator 22 Settings.old 
  • Launch Illustrator from the Creative Cloud. 

 

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.

Let us know how it goes. Looking forward to your response.

 

Regards,

Ashutosh

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