Astute plugins not appearing in Illustrator

[#1]

I'm running a trial of Illustrator (latest version) and I've installed Phantasm  and it doesn't seem to appear anywhere. As I understand it is supposed to show up in the Effect menu? Can anyone tell me why this might be?

thanks

[#2]

I'm running a trial of Illustrator (latest version) and I've installed Phantasm  and it doesn't seem to appear anywhere. As I understand it is supposed to show up in the Effect menu? Can anyone tell me why this might be?

thanks

[#3]

Have you tried restarting Illustrator? The Phantasm Effect should appear near the bottom of the Effect menu; and the Phantasm panel should be accessible through the Window menu, possibly under Astute Graphics. If you've only installed Phantasm I'm not sure how it's listed.

Peter

[#4]

Hi Peter

Have tried uninstalling the Astute manager, the plugin and reinstalling all of it and restarting Illustrator several times and still nothing.

[#5]

The latest version (25.1) does not run with plugins on Mac OS. Windows doesn't seem to be affected.

[#6]

Im now running an older version (2019) and it still doesnt load. I also know someone using the latest version who has it working also so I don't think it's that.

[#7]

As I said: it doesn't seem to affect Windows.

As for the non-working plugins: have you already contacted Astute Graphics? They might know a trick or two to get it working.

[#8]

We're both on Macs. I'll try talking to Astute.