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awful gpu-bug in illustrator: horizontal lines while scrolling

New Here ,
Jul 15, 2020

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hi,
i am sure, i'm not the only one with this issue ...

  • i got a macbook pro 15" from 2018 with
  • i9processor and 
  • Radeon Pro 560X 4 GB + Intel UHD Graphics 630 1536 MB - graphic cards.
  • 2 24"-screens attached
  • all catalina-updates installed.

 

i guess, this is definitely not a system configuration far beyond any normality in the graphic designworld.
apple produces a very small number of machines, where ADOBE has the honourful job to make their software compatible with.

 

WHY – DON'T – THEY ?!


everytime i am moving around in my AI-files, i get those AWFUL horizontal lines dropping from the top of the screen. it makes me simply crazy, because it covers the whole canvas.


switching the gpu-usage of AI off  IS NO SOLUTION. because the scrolling/zooming-behaviour of AI gets even more awful!

 

where is the update to fix this incredible bug ?! i pay 60€ every month ... and 21.000 people work at ADOBE ... a new AI incompatible with standard actual apple hardware should NEVER PASS QUALITY control and be able to leave the house.

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Bug, Draw and design, Performance

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awful gpu-bug in illustrator: horizontal lines while scrolling

New Here ,
Jul 15, 2020

Copy link to clipboard

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hi,
i am sure, i'm not the only one with this issue ...

  • i got a macbook pro 15" from 2018 with
  • i9processor and 
  • Radeon Pro 560X 4 GB + Intel UHD Graphics 630 1536 MB - graphic cards.
  • 2 24"-screens attached
  • all catalina-updates installed.

 

i guess, this is definitely not a system configuration far beyond any normality in the graphic designworld.
apple produces a very small number of machines, where ADOBE has the honourful job to make their software compatible with.

 

WHY – DON'T – THEY ?!


everytime i am moving around in my AI-files, i get those AWFUL horizontal lines dropping from the top of the screen. it makes me simply crazy, because it covers the whole canvas.


switching the gpu-usage of AI off  IS NO SOLUTION. because the scrolling/zooming-behaviour of AI gets even more awful!

 

where is the update to fix this incredible bug ?! i pay 60€ every month ... and 21.000 people work at ADOBE ... a new AI incompatible with standard actual apple hardware should NEVER PASS QUALITY control and be able to leave the house.

TOPICS
Bug, Draw and design, Performance

Views

19

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 15, 2020 0
italosan LATEST
Adobe Community Professional ,
Jul 15, 2020

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Hi, does this problem only occur on external monitors or also on the Macbook monitor?

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