BAJA DE SUSCRIPCIÓN

New Here ,
Feb 05, 2020 Feb 05, 2020

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ME DI DE BAJA HACE MAS DE MES Y MEDIO (ANTES DE FINALIZAR EL PERIODO DE PRUEBA) Y PARA MI SORPRESA VEO QUE NO ES ASÍ... Y CUANDO ME DOY CUENTA POR LOS RECIBOS BANCARIOS Y VUELVO A INTENTAR DARME DE BAJA ME QUERÉIS COBRAR 120,95 € POR CANCELACIÓN ANTICIPADA?? PERO ESTO QUE ES?? UN PUTO CHISTE O QUÉ ?

EL ERROR NO HA SIDO MIO

ESTOY MUY CABREADA E INDIGNADA 

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Activation billing and install, Bug, Draw and design, Feature request, How to, Import and export, Performance, Print and publish, Scripting, SDK, Sync and storage, Third party plugins, Tools, Type

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correct answers 2 Correct Answers

Advocate , Feb 05, 2020 Feb 05, 2020
This is just a forum of volunteers. For questions about your account, then I'd suggest contating adobe support. https://helpx.adobe.com/contact.html

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Adobe Employee , Feb 05, 2020 Feb 05, 2020
Hi there, Sorry to hear about your experience. In addition to what Eugene mentioned, you may also contact Adobe Support on phone using help article https://helpx.adobe.com/contact/phone.html Hope it helps. Regards, Ashutosh

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Advocate ,
Feb 05, 2020 Feb 05, 2020

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This is just a forum of volunteers. For questions about your account, then I'd suggest contating adobe support.

https://helpx.adobe.com/contact.html

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Adobe Employee ,
Feb 05, 2020 Feb 05, 2020

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Hi there,

 

Sorry to hear about your experience. In addition to what Eugene mentioned, you may also contact Adobe Support on phone using help article https://helpx.adobe.com/contact/phone.html
Hope it helps.

 

Regards,

Ashutosh

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New Here ,
Nov 03, 2020 Nov 03, 2020

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Tengo el mismo problema y el contacto no esta habilitado. Me quieren cobrar el año entero y ni siquiera he descargado 1 foto del plan. No me dejan cancelar.

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New Here ,
Jan 16, 2021 Jan 16, 2021

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Lamentablemente, también tengo el mismo problema. El correo que utilizo es de mi universidad, aún así, ADOBE me está cobrando el periodo de prueba que debió cancelarse, sin embargo, me doy cuenta que no fue así y por solicitar la cancelación de un plan NO UTILIZADO, se me quiere cobrar. CITO: "Se te cobrará un gasto por cancelación anticipada:S/ 341.75". Acaso la gente de Adobe no piensa en la coyuntura actual? Un poco de empatía por favor! 

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