Basic commands are misbehaving!

Community Beginner ,
Apr 23, 2021 Apr 23, 2021

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Please help before I cry... I've just updated Illustrator and basic commands are not responding properly: 

• Guides won't pull in from rulers, they freeze and I can't move them accurately.

• Drawing a rectangle doesn't respond, I get the size box automatically.

• Selecting objects and moving is isolating them.

I basically cannot work! It's so frustrating.

Please can someone respond or open an Adobe live chat facility if it exists?! TIA

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Draw and design

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correct answers 1 Correct Answer

Community Beginner , Apr 23, 2021 Apr 23, 2021
Oh. My. Days... it's only the bloody mouse! Faith restored 

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Community Beginner ,
Apr 23, 2021 Apr 23, 2021

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Oh. My. Days... it's only the bloody mouse! Faith restored 🙂

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Adobe Community Professional ,
Apr 23, 2021 Apr 23, 2021

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Hi, so your problem is solved? 🙂

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Community Beginner ,
Apr 23, 2021 Apr 23, 2021

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Yes thank you ☺️ Honestly, I feel such a muppet! I even reinstalled an earlier version of Illustrator... I guess checking the basics & connections is always valid. Have a great day!

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Adobe Community Professional ,
Apr 23, 2021 Apr 23, 2021

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We are happy that your problem has been solved. If you need help in the future, please contact us 🙂

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