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Black screen in Illustrator

New Here ,
Jun 02, 2020

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Hi all.

 

Recently, I have been unable to use Illustrator (and Photoshop). Opening the application results in this black screen. I am on the 24.1.3 version of the app, and I use a Macbook Pro, updated to the latest possible version. Attached is the screenshot from when I open Illustrator. What should I do?

Screenshot 2020-06-02 at 9.55.43 PM.png

I am with a windows PC. The trick that helped me was to install the latest Visual C++ Microsoft Visual C++ Redistributable for Visual Studio 2015, 2017 and 2019. 

Good Luck,.

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Black screen in Illustrator

New Here ,
Jun 02, 2020

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Hi all.

 

Recently, I have been unable to use Illustrator (and Photoshop). Opening the application results in this black screen. I am on the 24.1.3 version of the app, and I use a Macbook Pro, updated to the latest possible version. Attached is the screenshot from when I open Illustrator. What should I do?

Screenshot 2020-06-02 at 9.55.43 PM.png

I am with a windows PC. The trick that helped me was to install the latest Visual C++ Microsoft Visual C++ Redistributable for Visual Studio 2015, 2017 and 2019. 

Good Luck,.

Topics

How to, Performance

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Adobe Community Professional ,
Jun 02, 2020

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First things to try:

Reboot the computer

Reset preferences

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New Here ,
Jun 02, 2020

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Thanks for the response, but rebooting the laptop and resetting preferences didn't help. The same screen still shows. How should I proceed?

 

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Adobe Community Professional ,
Jun 02, 2020

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This sounds like an issue with your system to me. I would suggest contacting Adobe Customer Care https://helpx.adobe.com/support.html?promoid=RGJ8NLP8&mv=other. They can run a diagnostic on your system which cannot be done here in the user to user forum. You may also want to contact Apple Customer Support to see if you have a hardware problem.

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Adobe Employee ,
Jul 01, 2020

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Hi there,

 

Sorry to hear about this trouble. I am hopeful that the issue was fixed by the support team. If not, let us help you fix this. Please try following the steps shared in this discussion (https://community.adobe.com/t5/illustrator/blank-screen-on-illustrator-on-mac-os/td-p/11161722) and let us know how it goes.

 

Regards,

Srishti

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New Here ,
Jul 01, 2020

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I am with a windows PC. The trick that helped me was to install the latest Visual C++ Microsoft Visual C++ Redistributable for Visual Studio 2015, 2017 and 2019. 

Good Luck,.

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