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Hi,
I have an issue when opening any artboard on Illustrator. All i get is a black screen where the file should be, i can see the menu, navigation, tools as well. i can even click on elements in the artboard, but it's all black. This is the case for new files, old EPS as well as .AI. I have tried updating my drivers, installing older versions of AI but to no avail! I'm using a new machine, which is the problem i believe. I have the Lenovo Legion Y720. I need assistance ASAP, not able to do any work on the new machine...
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Can you try View > Preview on CPU
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Yes I did, does not help either. One thing i noticed is when i close illustrator, i am able to view the artboard for a split second which is even more annoying.
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Please contact support. They can have a look inside your system:
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I'm having the same exact issue. Did this ever get resolved?
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Same issue.
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Hi were you able to fix this issue?
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Im having the same issue here, it seems to be a bug, I have to open the file 3 times to be able to use the file.
The first time the app does not respend.
the second one I get a black screen, and after closing the file
the third time works.
Im using the latest update of illustrator.
Any news?
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Have the same issue - open files to just a black screen. No fix but to restart Illi.
Any one found a fix?
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Hi @MikeJones85 and @nvicario,
Sorry to hear about the trouble you are facing. Could you please share a few more details like:
We are here to help. We just need more information.
Thanks & Regards
Anshul Saini