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Black screen on Illustrator, files don't display

New Here ,
Apr 15, 2019

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Hi,

I have an issue when opening any artboard on Illustrator. All i get is a black screen where the file should be, i can see the menu, navigation, tools as well. i can even click on elements in the artboard, but it's all black. This is the case for new files, old EPS as well as .AI. I have tried updating my drivers, installing older versions of AI but to no avail! I'm using a new machine, which is the problem i believe. I have the Lenovo Legion Y720. I need assistance ASAP, not able to do any work on the new machine...

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Black screen on Illustrator, files don't display

New Here ,
Apr 15, 2019

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Hi,

I have an issue when opening any artboard on Illustrator. All i get is a black screen where the file should be, i can see the menu, navigation, tools as well. i can even click on elements in the artboard, but it's all black. This is the case for new files, old EPS as well as .AI. I have tried updating my drivers, installing older versions of AI but to no avail! I'm using a new machine, which is the problem i believe. I have the Lenovo Legion Y720. I need assistance ASAP, not able to do any work on the new machine...

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Apr 15, 2019 0
Adobe Community Professional ,
Apr 15, 2019

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Can you try View > Preview on CPU

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Apr 15, 2019 0
New Here ,
Apr 15, 2019

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Yes I did, does not help either. One thing i noticed is when i close illustrator, i am able to view the artboard for a split second which is even more annoying.

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Apr 15, 2019 0
Adobe Community Professional ,
Apr 15, 2019

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Please contact support. They can have a look inside your system:

Contact Customer Care

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Apr 15, 2019 0
New Here ,
Sep 30, 2020

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I'm having the same exact issue. Did this ever get resolved?

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Sep 30, 2020 0
New Here ,
Feb 27, 2020

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Same issue.

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Feb 27, 2020 1
New Here ,
Sep 30, 2020

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Hi were you able to fix this issue?

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Sep 30, 2020 0
New Here ,
Sep 30, 2020

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Not really. Resizing the document window might help. But the only solution is closing the program. And opening it again.

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Sep 30, 2020 0