I have an issue when opening any artboard on Illustrator. All i get is a black screen where the file should be, i can see the menu, navigation, tools as well. i can even click on elements in the artboard, but it's all black. This is the case for new files, old EPS as well as .AI. I have tried updating my drivers, installing older versions of AI but to no avail! I'm using a new machine, which is the problem i believe. I have the Lenovo Legion Y720. I need assistance ASAP, not able to do any work on the new machine...
Can you try View > Preview on CPU
Yes I did, does not help either. One thing i noticed is when i close illustrator, i am able to view the artboard for a split second which is even more annoying.
I'm having the same exact issue. Did this ever get resolved?
Hi were you able to fix this issue?
Im having the same issue here, it seems to be a bug, I have to open the file 3 times to be able to use the file.
The first time the app does not respend.
the second one I get a black screen, and after closing the file
the third time works.
Im using the latest update of illustrator.