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Blank home screen on Illustrator 2020 on Windows 10

New Here ,
Jun 15, 2020

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Hi, I have an issue with Adobe Illustrator 2020. 
I just purchased and downloaded it but it for the first time. 
I open illustrator and it brings me to the attached screen the initial start up screen (attachment: "Illustrator") giving me options to start a new file fast, several quick template options i can open but none of them open anything. 
I try to create a new document by clicking File/New but it only opens up a screen that only opens up a new window that is blank with no options or anything to click on. (attachment: "Illustrator 2").
I've tried reinstalling it but it made no difference. 
Please refer to images... And please help!

 

 

{Renamed by MOD}

Hi Ruan,

 

Sorry about the delay. I am hopeful that the issue was fixed. If not, let us help you fix this. Please try following the steps shared in this discussion (https://community.adobe.com/t5/illustrator/blank-screen-on-illustrator-on-mac-os/td-p/11161722) and let us know how it goes.

 

Regards,

Srishti

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Blank home screen on Illustrator 2020 on Windows 10

New Here ,
Jun 15, 2020

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Hi, I have an issue with Adobe Illustrator 2020. 
I just purchased and downloaded it but it for the first time. 
I open illustrator and it brings me to the attached screen the initial start up screen (attachment: "Illustrator") giving me options to start a new file fast, several quick template options i can open but none of them open anything. 
I try to create a new document by clicking File/New but it only opens up a screen that only opens up a new window that is blank with no options or anything to click on. (attachment: "Illustrator 2").
I've tried reinstalling it but it made no difference. 
Please refer to images... And please help!

 

 

{Renamed by MOD}

Hi Ruan,

 

Sorry about the delay. I am hopeful that the issue was fixed. If not, let us help you fix this. Please try following the steps shared in this discussion (https://community.adobe.com/t5/illustrator/blank-screen-on-illustrator-on-mac-os/td-p/11161722) and let us know how it goes.

 

Regards,

Srishti

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Adobe Employee ,
Jun 21, 2020

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Hi Ruan,

 

Sorry about the delay. I am hopeful that the issue was fixed. If not, let us help you fix this. Please try following the steps shared in this discussion (https://community.adobe.com/t5/illustrator/blank-screen-on-illustrator-on-mac-os/td-p/11161722) and let us know how it goes.

 

Regards,

Srishti

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New Here ,
Jul 16, 2020

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Hi Shristi,

 

No unfortunately that didn't help, the folders pathway to the folders or files I need to change is different to Mac OS which is what the other thread was about, maybe you have a solution for PC? Also I have tried reinstalling several times with not much help. Unfortunately haven't been able to get illustrator to run since I purchased it. 

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Adobe Employee ,
Jul 26, 2020

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Hi there,

 

Sorry for the delayed response. Location for Windows is:

  • CEP folder: C:\Program Files (x86)\Common Files\Adobe\CEP
  • Extensions folder: C:\Program Files\Common Files\Adobe\UXP

 

 

Regards,

Srishti

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