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Blank home screen on Illustrator on macOS

New Here ,
May 28, 2020

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When I go to open illustrator from my dock, the only thing that happens is I get a black blank screen. However I can open other ai documents and itll take me right into the workspace; I was even able to create a new file by going in through a previous one. The main issue is that the home page when you first open illustrator is not working/ broke. Anyone else have this issue or know how to resolve???

 

{Renamed by MOD}

Hi there,

 

Sorry about the delay. I am hopeful that the issue was fixed. If not, let us help you fix this. Please try following the steps shared in this discussion (https://community.adobe.com/t5/illustrator/blank-screen-on-illustrator-on-mac-os/td-p/11161722?page=1) and let us know how it goes.

 

Regards,

Srishti

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Blank home screen on Illustrator on macOS

New Here ,
May 28, 2020

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When I go to open illustrator from my dock, the only thing that happens is I get a black blank screen. However I can open other ai documents and itll take me right into the workspace; I was even able to create a new file by going in through a previous one. The main issue is that the home page when you first open illustrator is not working/ broke. Anyone else have this issue or know how to resolve???

 

{Renamed by MOD}

Hi there,

 

Sorry about the delay. I am hopeful that the issue was fixed. If not, let us help you fix this. Please try following the steps shared in this discussion (https://community.adobe.com/t5/illustrator/blank-screen-on-illustrator-on-mac-os/td-p/11161722?page=1) and let us know how it goes.

 

Regards,

Srishti

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Adobe Community Professional ,
May 28, 2020

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If I'm understanding your issue correctly, your Home Screen is not showing when you open Illustrator.

If that's the case, under the Illustrator menu, go to Preferences > General, and make sure to check "Show Home Screen When No Documents Are Open."

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New Here ,
May 28, 2020

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I already have that selected. As soon as I open the software, all I see in the window is a blank space (pictured below). I have tried uninstalling and reinstalling the program multiple times. when I open photoshop the same screen appears.Screen Shot 2020-05-28 at 5.37.22 PM.png

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Adobe Community Professional ,
May 28, 2020

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Adobe Employee ,
Jun 09, 2020

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Hi there,

 

Sorry about the delay. I am hopeful that the issue was fixed. If not, let us help you fix this. Please try following the steps shared in this discussion (https://community.adobe.com/t5/illustrator/blank-screen-on-illustrator-on-mac-os/td-p/11161722?page=...) and let us know how it goes.

 

Regards,

Srishti

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