Blank Screen on Illustrator and Photoshop on Mac OS

New Here ,
Dec 16, 2020 Dec 16, 2020

Copy link to clipboard

Copied

Im having issues opening Illustrator or Photoshop. Once i open the program it doesnt launch just a blank gray screen. No tabs that asked you to create new (the typical welcome tab that you get). I have to drag my previous works to the icon and it opens. I can edit but thats about it. I cannot even "Save as" or make "New" work space.

I tried uninstalling and reinstalling. i did the ".old" renaming, did the ~/library thing, but still not working.

 

I attached a screenshot of the window i get everytime i open Illustrator!!

 

A help is highly appreciated!!

 

{Renamed by MOD}

TOPICS
Bug, Performance

Views

55

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Adobe Employee , Dec 20, 2020 Dec 20, 2020
Hi there,   Sorry to hear about this issue. Please try following these steps one by one and let us know how it goes:   Rename CEP folder from /Library/Application Support/Adobe  to CEP.oldIf that doesn't help, rename extensions folder from /Library/Application Support/Adobe/UXP to extensions.oldIf that doesn't help either, uninstall the application using Cleaner tool (https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) and reinstall from the Creative Cloud De...

Likes

translate

Translate

Translate
Adobe Employee ,
Dec 20, 2020 Dec 20, 2020

Copy link to clipboard

Copied

Hi there,

 

Sorry to hear about this issue. Please try following these steps one by one and let us know how it goes:

 

 

Let us know if this helps or if you have any further questions.

 

Regards,

Srishti

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines