Blank Screen on Illustrator and Photoshop on Mac OS

New Here ,
Dec 16, 2020

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Im having issues opening Illustrator or Photoshop. Once i open the program it doesnt launch just a blank gray screen. No tabs that asked you to create new (the typical welcome tab that you get). I have to drag my previous works to the icon and it opens. I can edit but thats about it. I cannot even "Save as" or make "New" work space.

I tried uninstalling and reinstalling. i did the ".old" renaming, did the ~/library thing, but still not working.

 

I attached a screenshot of the window i get everytime i open Illustrator!!

 

A help is highly appreciated!!

 

{Renamed by MOD}

Hi there,

 

Sorry to hear about this issue. Please try following these steps one by one and let us know how it goes:

 

 

Let us know if this helps or if you have any further questions.

 

Regards,

Srishti

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Bug, Performance

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Blank Screen on Illustrator and Photoshop on Mac OS

New Here ,
Dec 16, 2020

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Im having issues opening Illustrator or Photoshop. Once i open the program it doesnt launch just a blank gray screen. No tabs that asked you to create new (the typical welcome tab that you get). I have to drag my previous works to the icon and it opens. I can edit but thats about it. I cannot even "Save as" or make "New" work space.

I tried uninstalling and reinstalling. i did the ".old" renaming, did the ~/library thing, but still not working.

 

I attached a screenshot of the window i get everytime i open Illustrator!!

 

A help is highly appreciated!!

 

{Renamed by MOD}

Hi there,

 

Sorry to hear about this issue. Please try following these steps one by one and let us know how it goes:

 

 

Let us know if this helps or if you have any further questions.

 

Regards,

Srishti

TOPICS
Bug, Performance

Views

28

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Dec 16, 2020 0
Adobe Employee ,
Dec 20, 2020

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Hi there,

 

Sorry to hear about this issue. Please try following these steps one by one and let us know how it goes:

 

 

Let us know if this helps or if you have any further questions.

 

Regards,

Srishti

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