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Blank work areas in Illustrator?

Community Beginner ,
Feb 28, 2019

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Hi

Has anyone else come across a bug where the workspace goes blank (ie the artboards and all work don't show? It affects all open tabs, and the only way to restore is to restart Illustrator. I'd hoped the update to 23.0.2 might have solved it! It's random - sometimes a couple of times a day, sometimes every few days. Don't see any patterns with the files I'm working on either.

Mac is Mac Mini 2.8 i5

OSX 10.13.6

Illustrator 23.0.2

Any advice would be gratefully received as it's pretty annoying.

Thanks!

Ben

Screen Shot 2019-02-25 at 15.46.54.pngScreen Shot 2019-02-25 at 15.46.48.png

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Blank work areas in Illustrator?

Community Beginner ,
Feb 28, 2019

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Hi

Has anyone else come across a bug where the workspace goes blank (ie the artboards and all work don't show? It affects all open tabs, and the only way to restore is to restart Illustrator. I'd hoped the update to 23.0.2 might have solved it! It's random - sometimes a couple of times a day, sometimes every few days. Don't see any patterns with the files I'm working on either.

Mac is Mac Mini 2.8 i5

OSX 10.13.6

Illustrator 23.0.2

Any advice would be gratefully received as it's pretty annoying.

Thanks!

Ben

Screen Shot 2019-02-25 at 15.46.54.pngScreen Shot 2019-02-25 at 15.46.48.png

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Feb 28, 2019 0
Adobe Community Professional ,
Feb 28, 2019

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Try Option clicking on the finder, then returning back to Illustrator.

Have expereinced this only a few times and switching to finder made so I did nto have to  restart  Illustrator. Not sure if you need to hold down option when swithcing to finder, but try with and without.

If that dont help try window >> applicantion frame

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Feb 28, 2019 1
Adobe Employee ,
Mar 01, 2019

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Hi Ben,

Sorry to hear about this issue. Go to Window > Arrange > Float All in Window.

If that does not help, please close all Adobe applications and install GPU driver from manufacturer's website(do not use CD/DVDs).

Let us know if that helps or if you need any further assistance.

Regards,

Srishti

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Mar 01, 2019 1
Community Beginner ,
Mar 04, 2019

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Thanks Srishti

Yes - the 'float windows' does bring them back from the dead, yet doesn't explain why it's happening in the first place. Should I install the GPU driver anyway to see if that cures it? Do you have a link for the driver or is it easy to find?

Ben

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Mar 04, 2019 0
Adobe Employee ,
Mar 04, 2019

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Hi Ben,

It would be great if you can update GPU driver and let us know if that cures it completely.

Regards,

Srishti

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Mar 04, 2019 1
Community Beginner ,
Mar 25, 2019

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Hi - sorry - been too busy to address this, but I'm unable to install the GPU driver separately it seems - it's bundled in with OSX.

Issue still happening daily, usually two or three times. Also hanging/crashing on blank tab when opening files also.

Will this bug be fixed?

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Mar 25, 2019 1
Adobe Employee ,
Mar 26, 2019

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Hi Ben,

Please report this issue at Adobe Illustrator Feedback page and contact our support team for a live troubleshooting session. Please refer to this link to start the chat with our support team: How to initiate chat with Adobe Support?

Regards,

Srishti

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Mar 26, 2019 0
Participant ,
May 28, 2020

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I see this thread is from a year ago and Adobe still hasn't fixed this consistent, time-wasting bug. 

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May 28, 2020 0
Adobe Community Professional ,
May 28, 2020

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Please post bugs to http://illustrator.uservoice.com

There are issues that affect only very few users. If the developers can't replicate it, they can't fix it. So every affected person counts in order to find the cause.

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May 28, 2020 0