Blank workspace Illustrator on macOS

New Here ,
Jul 01, 2020

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When opening saved and new files on illustrator, the program stops working and won't display the file, tools or options. The only solution is to quite illustrator and restart it. this has been happening to me on the newest version and passed verions on 24.

Screen Shot 2020-07-01 at 10.27.14 AM.png

 

{Renamed by MOD}

Adobe Community Professional
Correct answer by Monika Gause | Adobe Community Professional

Since this happens when opening files or creating new ones: is a printer connected, turned on and set as the default printer? If not, set up a PDF printer. And even if you did that some time ago, please check it.

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Blank workspace Illustrator on macOS

New Here ,
Jul 01, 2020

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When opening saved and new files on illustrator, the program stops working and won't display the file, tools or options. The only solution is to quite illustrator and restart it. this has been happening to me on the newest version and passed verions on 24.

Screen Shot 2020-07-01 at 10.27.14 AM.png

 

{Renamed by MOD}

Adobe Community Professional
Correct answer by Monika Gause | Adobe Community Professional

Since this happens when opening files or creating new ones: is a printer connected, turned on and set as the default printer? If not, set up a PDF printer. And even if you did that some time ago, please check it.

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Jul 01, 2020 0
Adobe Employee ,
Jul 01, 2020

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Hi there,

 

I am sorry to hear about the trouble you are facing with Illustrator. This has been reported by a few other users as well. Please try following the steps shared on this similar discussion (https://community.adobe.com/t5/illustrator/blank-screen-on-illustrator-on-mac-os/td-p/11161722?page=...) and let us know how it goes.

 

Regards,

Srishti

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Jul 01, 2020 0
Adobe Community Professional ,
Jul 01, 2020

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Since this happens when opening files or creating new ones: is a printer connected, turned on and set as the default printer? If not, set up a PDF printer. And even if you did that some time ago, please check it.

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Jul 01, 2020 0
Adobe Employee ,
Jul 26, 2020

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Hi there,

 

I would like to know if the steps suggested above worked for you, or the issue still persists.

Kindly update the discussion if you still need assistance with it.

 

Thanks,

Srishti

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Jul 26, 2020 0
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