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bloqueo de illustrator 2020 al abrir o crear archivos

New Here ,
Jun 10, 2020

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hola,

 

Hoy abrí illustrator y se bloquea al momento de abrir un archivo o crear uno nuevo. He reiniciado el equipo varias veces y reinstalé de cero el programa nuevamente. Hice una actualizacion que estaba pendiente y luego de ella no funcionó mas. Hay alguna solucion para esto?

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CC FAQ, Creative Cloud, Feature request, Installation

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bloqueo de illustrator 2020 al abrir o crear archivos

New Here ,
Jun 10, 2020

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hola,

 

Hoy abrí illustrator y se bloquea al momento de abrir un archivo o crear uno nuevo. He reiniciado el equipo varias veces y reinstalé de cero el programa nuevamente. Hice una actualizacion que estaba pendiente y luego de ella no funcionó mas. Hay alguna solucion para esto?

TOPICS
CC FAQ, Creative Cloud, Feature request, Installation

Views

154

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Jun 10, 2020 0
Adobe Employee ,
Jun 11, 2020

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Hi Juan,

 

Sorry to hear about your experience. We'll be happy to help. Would you mind sharing exact version of Illustrator and OS? This will help us understand your issue better and work accordingly. You may try resetting the preferences on Illustrator as well. Please follow instructions on this help article. Let us know how it goes.

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

Looking forward to your response.

 

Regards,

Ashutosh

 

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